
Rowan Tawfik
Werdegang
Berufserfahrung von Rowan Tawfik
- 1 Jahr und 3 Monate, Feb. 2018 - Apr. 2019
Product Owner
Vodafone Shared Services Egypt
- 7 Monate, Aug. 2017 - Feb. 2018
System Analyst/Testing Engineer
Nokia
Analyze customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans Develop solution by preparing and evaluating alternative workflow solutions Control solution by establishing specifications; coordinating production with programmers Provides reference by writing documentation Validates results by testing programs Writing test cases UAT
- 1 Jahr, Aug. 2016 - Juli 2017
Service Analyst Consultant
Tata Consultancy Services, India
Defined application problems by consulting with clients to evaluate procedures and processes. Tested programs to validate results. Created test cases and scenarios for documentation and root cause analysis of bugs. Assisted in the post-implementation troubleshooting of new applications and application upgrades. Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.
- 1 Jahr und 1 Monat, Okt. 2014 - Okt. 2015
Network and Technical support advisor
Vodafone Egypt
Made reasonable procedure exceptions to accommodate unusual customer requests Addressed customer service inquiries in a timely and accurate fashion Developed effective relationships with all call center departments through clear communication Built customer loyalty by placing follow-up calls for customers who reported product issues Led a team of customer service representatives to increase service center profitability
Ausbildung von Rowan Tawfik
- 3 Jahre und 10 Monate, Sep. 2012 - Juni 2016
Computer Science
Ainshams University
Bioinformatics
Sprachen
Englisch
Fließend
Arabisch
Muttersprache
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