Rowan Tawfik

Bis 2019, Product Owner, Vodafone Shared Services Egypt
Cairo, Ägypten

Werdegang

Berufserfahrung von Rowan Tawfik

  • 1 Jahr und 3 Monate, Feb. 2018 - Apr. 2019

    Product Owner

    Vodafone Shared Services Egypt

  • 7 Monate, Aug. 2017 - Feb. 2018

    System Analyst/Testing Engineer

    Nokia

    Analyze customer and stakeholder needs, generated requirements, perform functional analyses and implemented Requirements Management Plans Develop solution by preparing and evaluating alternative workflow solutions Control solution by establishing specifications; coordinating production with programmers Provides reference by writing documentation Validates results by testing programs Writing test cases UAT

  • 1 Jahr, Aug. 2016 - Juli 2017

    Service Analyst Consultant

    Tata Consultancy Services, India

    Defined application problems by consulting with clients to evaluate procedures and processes. Tested programs to validate results. Created test cases and scenarios for documentation and root cause analysis of bugs. Assisted in the post-implementation troubleshooting of new applications and application upgrades. Analyzed system vulnerabilities and collaborated with IT and business teams to eliminate vulnerabilities in support of internal and external audits.

  • 1 Jahr und 1 Monat, Okt. 2014 - Okt. 2015

    Network and Technical support advisor

    Vodafone Egypt

    Made reasonable procedure exceptions to accommodate unusual customer requests Addressed customer service inquiries in a timely and accurate fashion Developed effective relationships with all call center departments through clear communication Built customer loyalty by placing follow-up calls for customers who reported product issues Led a team of customer service representatives to increase service center profitability

Ausbildung von Rowan Tawfik

  • 3 Jahre und 10 Monate, Sep. 2012 - Juni 2016

    Computer Science

    Ainshams University

    Bioinformatics

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

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