Rune Ersgard

helphouse.io is the largest Zendesk Master Solution Provider in Europe and we help some of the biggest brands optimizing their customer service workflows by implementing best practice and custom solutions in Zendesk. Licenses, integrations to other systems, best practice, or consulting we aim to be the best and we are good!

• Responsible for the market in Denmark • Sponsoring • Cooperation with companies such as SuperOffice, Microsoft etc. • Contracts and negotiations • Management of Sales staff and employees in Denmark on 3 locations • Optimization of existing markets and building up new segments • Strategy plans • Budgets • Strategic cooperation within and outside the core branche (PWC, Other IT-companies) • Building up internal structures and company profile • Salary and staff interviews

• Responsible for establishing new customers in Europe • Contract negotiations at board level • Establishing strong networking relationships • Trade Fairs and planning • Canvas telephone calls to build customer database

• Marketing, including new European logo and layout • Major contract negotiations (New Vision, Profil Optik, AOG Europe, Maersk, etc) • Management of Sales staff and employees in Denmark and Sweden • Optimization of existing markets and new • Establishing sales offices • Fairs in Europe • Strategic Plans, Budgets • Strategic partnerships within and outside the industry (Team Benns, Newline) • Construction of internal structures and profile out in the market • Salary and staff interviews

• Sales Optimization of individual and project level • Coaching staff • Direct management of 5 external and internal 3 sellers • Salaries and staff interviews • Setting sales targets • Own customer portfolio • Customer agreements / contract negotiations • Portfolio optimization • Weekly sales meetings