Sahar Elserwy

Plan marketing and branding objectives. Prepare marketing strategies. Oversee creation and delivery of press releases, newsletters, advertisements, and other marketing materials. Engage consumers on social media. Overseeing the company’s marketing budget. Planning and implementing promotional campaigns. Overall responsibility for brand management and corporate identity Preparing online and print marketing campaigns. Working closely with design agencies and assisting with new product launches.

Handle clients communication Work on leads qualifications, lead generation, Arrange and attend concept meetings with clients Oversee multiple simultaneous projects Manage internal teams and external vendors Coordinate between team members to ensure successful projects delivery Control projects in terms of time and cost Ensure that objectives are accomplished in accordance with the outlined schedule Prepare project status reports

- Handling British customers’ calls, queries, complains and praises. - Discussing bills, payments, usage and security. Of customers. - Managing team AHT (average handling time) - Managing team leaves and vacations.

Present a professional, welcoming first contact to all clients, vendors, board members, staff, media, etc. Responsibility for development & implementation of efficient office systems Responsible for incoming and outgoing mail, shipping and receiving Provide support for IT department Provide support for Finance; monitoring staff attendance, leaves and vacations.

- Coordinating job process between client, designers and production team. - Managing the production of marketing materials, including leaflets, posters, flyers, newsletters, e-newsletters and DVDs. - Maintaining and updating customer databases. - Organizing and attending events such as conferences, seminars, receptions and exhibitions. - Conducting market research, for example using customer questionnaires and focus groups.

PR and Advertising