Sanela Petronijevic

Responsible for sales of spare parts to Key Customers Creating and maintaining relations with customers to provide best customer experience and satisfaction Providing technical support to customers Taking care of receivables Ensuring that all logistic processes run smoothly from order to delivery Contract management, administration and execution with Key Customers

Since February 2016 working in SAP. In 2015 I prepared all data for SAP implementation (BKU for equipment). Duties: organizing service, than invoicing of service activities and spares, preparing necessary papers and stuff, recording of all time spend in field and workshop activities and administration of SAP, maintain of the CMT service database, follow all instructions given in scope of works in service job/quotations, check reports on the job done, etc. Logistics. SAP support. SRM.

Warranty responsible, service campaigns, homologation, arranging appointments, welcoming customers, advising and making service diagnosis, defining scope of work and mode of payment, order processing, final technical checking, invoicing, vehicle handovers, ordering spare parts, answering customer calls and providing necessary pieces of information, etc

Administrative work; telephone calls; organizing meetings, sorting files; contact with clients, dealers… maintaining communication between employees and general manager; purchasing office goods; preparing documentation for tenders; human resource; motivating employees; translating all kinds of documents including technical documentation; guest list and invitations; …