Santiago Pointis

• Developed a centralized European ground business line. • Defined Ground Product strategy through analysis of the market, different locations, costs and overall outcome. • Organized and reported financials of all countries across Europe for a value of $600M • Researched and customized service proposals for clients to meet requirements and set profitable compensation scale.

• Oversaw and improved overall ground transportation deliveries worth more than $25M per year through added value services. • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. • Maximized efficiency by coaching and mentoring management personnel on leadership principles, industry practices, company procedures and TMS system.

• Managed operational budget of $23M, implementations, employee reviews, training, schedules and contract negotiations. • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. • Developed and maintained relationships with customers and suppliers through business reviews and workshops. • Streamlined office operations through lean principles and regular meetings, realizing significant improvements in efficiency and productivity.

• Managed book of business worth $13M across 4 automotive accounts. (UK based) • Worked with support teams to resolve issues with product, service or accounting areas. • Provided extensive support in sales, technical and business areas to key accounts. • Led RFQ Process, Tender submission, Network Design, SLA & Contract negotiations, Procurement, IT Solutions, Financial budget & forecast, operational improvements & implementation.

• Implemented and executed a combined European Air - Ground LTL & FTL network for Schiphol and Frankfurt Airports • Focused on truck planning and optimization of the European supply chain for a key automotive customer • Procured transportation and managed documentation of carrier contracts and service level agreements (Road Feeder Service creation)

• Costumer service including daily reporting (KPI) to the client, constant improvement of existing operational processes • Project 10/10 – 03/11 Re-implementation of all processes for the operational business of Microsoft; including customer visits • Operational responsibility of four key accounts

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