Sarah Kelly

* Handle incoming client calls, relating to either ongoing or new claim applications, ensuring all enquiries are dealt with in a professional, efficient and effective manner. * Take customer details and input correctly into Liberty and ensure the correct claims form is sent within 24 hours of notification, and in line with the companies procedures.

-Answer incoming calls and answer general queries. -Run through after sale processes, i.e. medical after purchase etc. -Selected to be part of the customer service call back team, where I had to chase up e-mail queries, complaints and then log these. -A retentions group was set up within the customer service department and with my previous sales experience I was selected to be also part of the retentions team, whose main role was to retain existing business and then up sell.

-Answer incoming calls, run through quotes with customers for their travel insurance and optimise potential up selling opportunities whilst providing information in regards to the different options available. -To answer any questions that the customer may have swiftly and accurately. -Deal with any complaints in a calm and professional manner. -Manage personal call backs to build rapport and secure sales.