Sean Kerrane

– Network Team Lead and main escalation point for engineers in country. – Brought on 25 new employees, created on-boarding material, documentation, and formalized processes to ease transition to new teams. – Developed training and career paths for the engineers. – Acted as mentor and taught troubleshooting methodology, customer service skills, and ticket documentation best practices. – Audited trouble tickets and reviewed work performed with local management and employees

Responded to customer calls for support and tickets generated from alarms. Troubleshot issues on core equipment consisting of Juniper, Cisco, and Foundry devices. Analyzed routing involving BGP, OSPF, and MPLS. Reviewed configurations of Virtual Routing and Forwarding (VRF) for customers. Configured and troubleshot firewall policies on Cisco ASA, CheckPoint, Juniper Netscreen and SRX platforms. Supported IPSEC VPN access on all platforms. Worked with F5 BigIP and Riverbed virtual load balancers.

– Provide Tier II and III support to Department of Defense Client. – Implement and maintain security policies and practices in accordance with DoD, NSA, OSD, DISA, and US Army guidelines. – Provide network engineering and information security training to help desk staff.

Management Information Systems