Sebastian Bachmann
Angestellt, Managing Director/ co-founder/ owner, at.Pointe
Singapore, Singapur
Über mich
I love to dig into problems and solve them through analytics and a holistic strategy. I create portfolios that matter and networks that succeed. I focus on results, amazing teams, data driven attitude and a flexible approach to change and new insights. I enjoyed many key roles over the past 14 years within the automotive industry in Asia and Europe, covering operational and strategical management. My experience had taught me many lessons and offered me great opportunities to learn about myself. - Believe in ideas, strategies, and insights to enable YOY revenue growth of over 50% - Never stop learning to establish sustainable businesses and to stay ahead of the curve - Finding flexible solutions to succeed in network and supply chain management across 13 markets - Safeguarding financial stability and volumes through analytics and strategies - Manage customer care by providing value through price, products and wholesale marketing - “Doing” is the leverage over talking
Werdegang
Berufserfahrung von Sebastian Bachmann
Bis heute 2 Jahre und 2 Monate, seit Mai 2022
Managing Director/ co-founder/ owner
at.Pointe
Responsible for establishing and leading the consulting team of the Asian, Middle East and ANZ branch focussing on delivering value for clients through the development and implementation of a sustainable business, a cohesive strategy as well as to establish effective and innovative operations by delivering incremental value whilst rationalizing procedures.
3 Jahre und 5 Monate, Dez. 2018 - Apr. 2022
Head of aftersales
Piaggio Group
Strategic and operational leadership including P&A sales, capacity, supply chain, training, technical support and marketing for 12 importers and 300 POS. Team management to implement holistic strategies and processes to drive market and network performance and capitalization, maximising price marginality, improve network quality, customer experience and dealer profitability. Operating full P&L/ EBIT responsibility for the region, ensuring a future growth strategy and effective supply & stock management.
1 Jahr und 7 Monate, Mai 2017 - Nov. 2018
Aftersales Manager Asia, Australia, New Zealand
McLaren Automotive
Leading the regional business team concentrating on development and implementation of cohesive strategies to deliver effective and innovative operations that meet financial objectives and performance in all key areas. Steering of dealer operations to cultivate industries best customer experience. Focused on incremental revenue whilst rationalizing procedures and increase engagement. Managing service retention and capacity, while delivering marketing campaigns to strengthen brand strategy & performance.
1 Jahr und 11 Monate, Juni 2015 - Apr. 2017
Manager Aftersales Market Asia Pacific
Volkswagen Group
Consult to realize improvement potentials in efficiency and quality to maximize profitability, penetration & customer satisfaction. Leading the development, adaptation & implementation of strategic orientations, focussing on realization of product- price- & sales channel potentials. Heading a task force to secure profitability and satisfaction in wholesale and retail. Consulting for retail and wholesale on establishment of efficient service processes through in-market support, training and pcoaching.
3 Jahre und 9 Monate, Sep. 2011 - Mai 2015
Manager service Concepts, Senior member of Group service strategy
Volkswagen Group China
Steering of strategic and operational projects across 6 companies, focussing on ensuring a sustainable, efficient & future-proof service strategy on wholesale- & retail level. Management of PMO activities to utilize synergy topics to ensure consistent service activities and customer engagement. Leading of: -e-mobility aftersales -Synergy project -Group aftersales Telematics -Aftersales strategy -VW Group customer care -Member of China e-Mobility steering team -Consulting on market introduction
2 Jahre und 6 Monate, März 2009 - Aug. 2011
Manager Aftersales Marketing, customer care
Volkswagen Group Singapore
Setup and management of Singapore’s first dedicated customer care department for the Volkswagen Brand. Thereby, supervising of all processes and activities as well as management of service actions (Setup and steering of call-centre, activities, workshop capacity and appointment structure). Management of daily workshop operations including process planning, marketing, revenue, market analysing and reporting.
Ausbildung von Sebastian Bachmann
4 Jahre und 2 Monate, Okt. 2004 - Nov. 2008
Economic Engineer
University of Applied Science Mittweida (FH)
Logistics, controlling, projectmanagement
Sprachen
Deutsch
Muttersprache
Englisch
Fließend