Sebastian Bachmann

Responsible for establishing and leading the consulting team of the Asian, Middle East and ANZ branch focussing on delivering value for clients through the development and implementation of a sustainable business, a cohesive strategy as well as to establish effective and innovative operations by delivering incremental value whilst rationalizing procedures.

Strategic and operational leadership including P&A sales, capacity, supply chain, training, technical support and marketing for 12 importers and 300 POS. Team management to implement holistic strategies and processes to drive market and network performance and capitalization, maximising price marginality, improve network quality, customer experience and dealer profitability. Operating full P&L/ EBIT responsibility for the region, ensuring a future growth strategy and effective supply & stock management.

Leading the regional business team concentrating on development and implementation of cohesive strategies to deliver effective and innovative operations that meet financial objectives and performance in all key areas. Steering of dealer operations to cultivate industries best customer experience. Focused on incremental revenue whilst rationalizing procedures and increase engagement. Managing service retention and capacity, while delivering marketing campaigns to strengthen brand strategy & performance.

Consult to realize improvement potentials in efficiency and quality to maximize profitability, penetration & customer satisfaction. Leading the development, adaptation & implementation of strategic orientations, focussing on realization of product- price- & sales channel potentials. Heading a task force to secure profitability and satisfaction in wholesale and retail. Consulting for retail and wholesale on establishment of efficient service processes through in-market support, training and pcoaching.

Steering of strategic and operational projects across 6 companies, focussing on ensuring a sustainable, efficient & future-proof service strategy on wholesale- & retail level. Management of PMO activities to utilize synergy topics to ensure consistent service activities and customer engagement. Leading of: -e-mobility aftersales -Synergy project -Group aftersales Telematics -Aftersales strategy -VW Group customer care -Member of China e-Mobility steering team -Consulting on market introduction

Setup and management of Singapore’s first dedicated customer care department for the Volkswagen Brand. Thereby, supervising of all processes and activities as well as management of service actions (Setup and steering of call-centre, activities, workshop capacity and appointment structure). Management of daily workshop operations including process planning, marketing, revenue, market analysing and reporting.

Logistics, controlling, projectmanagement