Sebastian Müller

worked as: - GSM (Guest Service Manager) - GSO (Guest Service Officer) - Assistant FOM (Assistant for Front Office Manager) - English teacher (for Concierge / HK / F&B - area) - MOD (Manager on Duty, 24h)

worked as: - Assistant for Room Division Manager - Assistant Banquet Manager - PR Agent - Sales Representative Citation of my department head: “Sebastian was always a engaged working and diligent employee who became a important member of our team because of his high personal commitments and his creative input. He was focused on the essential and is characterized by a high level of flexibility and responsibility.” (Anja Leisegang - Room Division Director -16/05/2010)

Work performed as follows: - Check In / Check Out - Reservation acceptance / contract management group reservation - integration of new trainees / employees - complaint management - Preparation of new cost control system (Revenue Management) Citation of my department head: “Sebastian loved to took over new responsibilities and he always Demonstrated high personal commitment and responsibility. Noteworthy is his independent working style in all his tasks.”

Dual Vocational training as a hotel business man

Dissertation topic: "Increasing the conversion rate for hotel requests with help of social media and their influence of the travel-decision-making-process of potential guests" graduated with 2.5 (good) / Dissertation with 1,0 (very good)