Sema Kayalık

I have been working as a test enigneer at Ericsson.I am giving support to customers such as Turkcell,Koçnet,Avea,Superonline as an outsource test expert.

I have been working as an outsource test engineer in Campaign Management Systems department. Functionality testing for new features,regression testing with automation tools(Load Runner,Vugen,HP Business Service Management,QTP),usability and GUI testing for new projects(like Customer Permission Applications) are among my tasks.

I started to work as an admin at IT Service Management Department - Billing & Pricing Section. Wage records to be correct, rerating,code detection and contacting development, compiling necessary codes about campaigns and promotions, to follow up the billing process from start to finish on IT side were among my tasks. After 5 months, I have been promoted to Mediation Service Department (Roaming, Interconnection, GPRS, TADIG) due to the discipline and success on my previous section. My responsibilities in th

I have been working as an application support specialist in this company which used to be in the service of Migros, Carrefour, Tekzen, Benetton, Fenerium, Rammstore and so on. The company's ERP program was working on Oracle database. I was responsible for installment,customer trainees,software testing and upgrading versions. Also finding the source of problems coming from customers, 1st and 2nd level support and getting in contact with development for 3rd level support were some of my assignments.

I have been working as a customer agent in Aksigorta operation. I was used to answer coming calls from ensured customers and call potential customers to give them information about policies. I used to get all English calls also.