Susann Herrmann

Leitung des Fachbereiches Connected Car/Big Data

Lead of IGF ELS PMO for the Deployment in France. This includes: Drive Management decisions based upon Project progress, establish Mitigation Planning for critical areas. Challenging the project success by self defined and management interlocked Data Quality Gates with predefined Exit Criteria. Challenge and force the team and provide expertise to solve issues and risks.

Leader of PMO for the IGF Business Transformation Project ELS in alignment with Blue Harmony for Germany. Manage Project Leader Tasks together with the PM for all involved areas, Mitigation Planning, Milestone Reporting, provide guidance to resolve critical plan items.

Project Manager for a new intranet based pricing calculation tool for IGF Germany, including all aspects of Project Management. Creation of Deployment Strategy, Identification and driving of Team Activities, Creation of Project relevant documentation, ( Project Plan, Stakeholder Communication, Education Material ect. ) , Identification and Alignment of Test Scenarios with Business Management and BT/IT Experts, Provide Training to End User, Provide Post Go Life Support,

Test Lead ELS Development BT/IT Resource Manager: Page 3 of 5 Date: 22-Jul-2014 - Test Lead for Business Process and Software Implementation for IGF - Develop Test Strategy - Define detailed Project Plan - Communicate and align acitivies accross involved areas and stakeholders

BT/IT Europe Business Controls Expert for IGF Project - Define IT Requirements for Business Controls Applications in Europe - Develop ASIS Process Flow for Compliance Germany - investigate on SW solutions possible for optimization in the Compliance area

- Develop Communication Strategy for BT&IT Europe - Define Stakeholder and establish Communication - Implement Communication Strategy and take responsibility - Align BT&IT Europe monthly achievements for worldwide input including Savings (hours saved), IT and process differentiation and achievements. - Improve Intranet Appearance and customer satisfaction - Take ownership of the Europe BT&IT projects

Plan, Define and Implement for the System Transformation Project in the Netherlands all Change Management Activities: - Develop Change Management Strategy - Define Project/Action Plan for Change Management Area - Develop Training Strategy - Post Go Live Support

1. Communication Support Europe 2. Development of Project Documentation (PDR, Strategies) 3. Development of Europe Production Support Strategy for Global Financing 4. UK Business Transformation Project Support in the area of Change Management 5. Deployment of Project Standards ( Project Plan,Teamroom)

- Manage all activities around the System Implementation Project for a new Leasing Software in Austria covering Conversion, Process development, Change management and Business Controls.

Responsible for all Change Management Activities within the deployment of the Business Transformation Project in Global Financing covering: -> Job Design: development of new worldwide Job Model -> Education and Training (Strategy, Curriculum, Schedules, Material) -> Communication (internal and external) -> Change Integration (handling of all Changes for internal and external parties -> Security Profile

- Internal process coordination between the Learning Services Departments of Germany, Austria and Switzerland for Direct Marketing Initiatives - Consulting for different Learning Services Departments (Marketing Strategy development , Budget Planning, Campaign Planning and Execution)

- Account Manager Finance for IBM Business Partner - Responsibilities included project planning and support, creating different finance offers, and new customer development - Overseeing customer satisfaction, problem solving, loans construction were further responsibilities. - Developed a new strategic concept for business Handling - Trained employees with Basic-financial skills and products.

sabbatical in USA to learn the English language

Supervised and assisted approximately over 100 Teleseller relating to all matter of finance. - Trained and motivated highly dynamic sales teams, directing major finance projects to completion and working to deadline. - performed as a team member the developing of a new structure of finance sales possibilities for IBM Business partner. -Created user guides for basic finance offers and credit guidelines - Responsible for compiling and presenting national revenue-reports to management.

Bankangestellte für Controlling