Tahira Niazi

Responsible for the growth of business in the DACH market

• Lead generation, campaigns on behalf of software producers i.e. VMware, Samsung, etc. (CRM - Salesforce) • Meeting and exceeding campaign targets and quotas set by line manager • Admin work, updating databases to ensure campaign targets and high client expectations are met • German leads quality control and coaching of telemarketers on calling techniques and reporting styles.

Customer Assurance Representative (Bilingual: German/English) Business Objects, an SAP Company Job Description: • Provide customers with product and service information. • Answer phones and respond to customer requests. • Maintain solid customer relationships by handling their questions and concerns with speed and professionalism. • Identify, research, and resolve customer issues in a timely manner • Transfer customer calls to appropriate staff. • Logging cases and accurately updating progre

• Supervising, motivating, and monitoring team performance • Setting budgets/targets • Reporting back to senior managers • Liaising with customers • Maintaining detailed knowledge of the company’s products