Tom Wolter

Tom is currently working in a top-ranked Executive Education Institution. He is contributing to the implementation of a Marketing Communication strategy in the EMEA region. In his CRM/ Marcom specialist role, Tom improves the visibility of the organization thanks to event management activities, website accuracy, PR relations and promotional & segmented campaigns. In addition to the generation of leads, he is also involved in the measurement of marketing activities’ impact & return on investment.

Confer with customers by telephone or in person to provide information about products and services, Take or enter orders, cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Direct and assist passengers in emergency procedures Announce and demonstrate safety and emergency procedures Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings. Verify that first aid kits and other emergency equipment Administer first aid to passengers in distress. Attend preflight briefings Prepare passengers and aircraft for landing, following procedures. Determine special assistance needs of passengers Check to ensure that food,

Provide boarding assistance to elderly, sick, or injured people. Open and close doors for passengers. Respond to passengers' questions, requests, or complaints. Provide outstanding service onboard in first class.