Ing. Tomislav Lulic

Managing Engineers and Helpdesk team (7 people), preparing and lead infrastructure projects in Private Cloud, Office 365, and On-premise. Implement and follow ISO and Security procedures. Optimizing infrastructure environment with Virtualisation (VMWare, Hyper-V). Saving Customer costs for licences costs using Software asset analysis. Improve internal helpdesk implementing OneNote. Helping and improve team knowledge on SharePoint concept and implementing ISO procedures and documentation using SharePoint.

Manage Technology and Helpdesk team (3 members), coordinating with developers’ team. Manage KPIs and customer service deliveries with optimizing costs and effort. Improve collaborations with implementation Microsoft Office 365, Azure. Successfully migrate company from On-premise servers to Office 365. Successfully build Wiki knowledgebase based on OneNote and SharePoint. Establish Change and release management procedures. Perform training for team members to understand Change management concept

Manage IT infrastructure 5-members team (Exchange, SharePoint, Windows Servers, Symantec, Fortigate etc). Executive Management member responsible for Customer service deliveries and KPIs. Licensing and SAM consultant. Involve board to understand Cloud technology and open new opportunity channels with Cloud technology. Migration to Cloud projects – SharePoint, Office 365 (Microsoft partner award for the best Cloud Sales Specialist), Hyper-V, VMWare virtualisations

Pre-sales activities based on Microsoft Office 365, Azure and Infrastructure solutions. Process and business analysis. Microsoft Partner Y2014 award for the best Cloud and Office 365 Pre-Sales Specialist. Successful Cloud Office 365 migration for several companies. Reducing infrastructure and maintenance cost implementing Office 365 solutions for customers. Performing Successfully Business Process analysing and Project manager for ERP and LOB software for Clinical hospital in Zagreb

Pre-sales activities based on various technologies (Microsoft On-premise and Cloud, IBM/HP/Lenovo, Fortigate, Cisco), Project management. Design and successfully implement HP solution (Servers and Network) in food factory. Grow sales productivity with Dynamics CRM in Company. Optimizing customer workload with designing optimal IBM Storage solutions. Design and successfully migrate site to Hyper-V, design fiber-optics production ring network. Successfully perform Software Asset Management reports

Lead 12 people team (finance, helpdesk, engineering, and technician). Manage and supervising helpdesk activities Tech support and helpdesk coordination Daily and Weekly task planning Coordinating communication with outside partners as HAKOM, Internal affair department, CIX (Croatian internet exchange), local government.

Manage a 10-people team (developers, system administrators, network administrators, local helpdesk). Lead IT projects, planning budget and cost optimization. Member in International Security Advisory Board of Directors, International IT Operating Board and International Project Management Office. Successfully prepare, manage, and finish building IT Data Center project (green field project). With improvement and recommendations on project help global team to implement Active Directory and Corp IT environment

Lead a 4-people team and 5 people indirectly. Manage IT infrastructure department with more than 150 locations (retail and production sites). Planning budget and help Purchase department with IT purchase Member of project team for ERP (MS Navision) and Retail software (Altus) implementations, Infrastructure based on MS technologies, Windows Server 2003, MS SQL 2005, MS Exchange 2007 • Improve Service desk procedures with implementing policies and regulations

Responsible for 5 countries with 12 locations. Manage and implementing IT solutions in Logistic and transport, manage software and hardware assets, budgeting. Purchasing manager PROJECTS: • Successfully connect all regional locations to Corporate Network • Standardize Hardware (IBM) and Software (Microsoft) platforms in Region to improve IT Support and budgeting • Active lead project for Logistics (warehouse) centres in Zagreb and Belgrade

Administering PCs and Servers on Company and Customers locations, IT support and maintenance Microsoft based servers and workstations. Design and Desktop Publishing.

Computer science, Business management, Project Management, ITIL, MOF, Security