Ulrike Schildmann-Ishii

Inside Sales Import and Crosstrades for Austria, Czech Republic, Slovakia, Hungary, Switzerland

Team leading and managing responsibilities performed in the areas of: Customer Service Import, KPI and target setting, performance evaluation and development of staff, process and system implementation, customer interaction including promoting ML Services and handling service exceptions, managing offshored activities, organize import department and manage workload and workflow. Conduct system and process training in Austria and Switzerland.

Responsibilities and accomplishments: Customer Service executive, later promoted to Import Supervisor Responsibilities performed in the area of: Import order handling key clients. Customer interaction, claim handling and handling service exceptions. Involved in development of new processes and systems

Customer Service executive import for P&O Nedlloyd Agency. Responsibilities performed in the area of Import order handling.

Customer Service executive for P&O Nedlloyd Agency Responsibilities performed in the areas of: Order handling export, import, documentation and equipment steering.

Forwarding executive and assistant of business manager. Main responsibilities: Order handling export and import, airfreight, trucking, seafreight. Office administration and accounting.

Responsibilities and accomplishments: Customer service executive, main responsibilities. All export and crosstrade forwarding activities for project handling including foreign assignments in Switzerland and Turkey for project supervising

Vocational training as forwarding agent (Speditionskaufmann), after graduating I was taken on as an employee