Wensi ZHANG

Worked on Customer relationship Management: dealing with future different fields clients, develop important company guests, and maintain long-term customer relationship Brand management, developing new Sales Channels; contact various social media channel, create new sales strategies, assistant PR manager on company promotions and design new flyers Collaborate with FO department, dealing with corporation reservations and event management

Trained in Marketing and Sales, Assistant to General Manager dealing with long-term Guest Relationship and International conference management In charge of F&B employee training, created Restaurant service Training programme and development. Secretary Manager in international business meeting and company employee management.

3 months trained in F&B department: assistant to F&B Manager, customer services, manage restaurant employee schedule, in charge of restaurant training programmes 3 months trained in Executive Lounge; assistant to Lounge Manager, dealing with VIP clients services, maintain Guest Relationship, FO / F&B operations, develop new services (in-room check-in& F&B innovations), support business centre services

Service Marketing International Marketing Sales Management Statistics Ethics Contemporary Issue in Marketing Finance Management Tourism Management