Wytze Rijpkema

Customers, employees, users – humans are used to and keen on interacting with smart products, digital gadgets and collaborative applications in all areas: In business or private, increasingly mobile and always with a clear expectation for an instant benefit. With the flexible approach “From vision to execution” brightONE connects people, business and technology. This is reflected in individual consulting services, in developing innovative products and in the implementation of successful projects.

Tieto Consulting offers innovative solutions and services for your customer contact in the digital world of today and tomorrow. Within the Europese competence center Tieto DTC bundles the business- and ICT-expertise in the field of contact centers, CRM and Self-service.

Tele-Marketing Project Implementation Manager Complete set-up coordination of new in- & outbound tele-marketing projects on the Dutch & German market. Active supervision of recruitment, training, quality monitoring, data reporting, process flows, system integration & client relations.

Clients: AT&T, Palm Inc., Samsung Fields of expertise: Team Management; Forecasting (Staffing & Scheduling); Supervisor Management; Training Coordination; Customer Satisfaction Process Management; First Case Resolution & Quality Management; KPI, KCRP & SLA Reporting & Analysis Management; Root Cau