Aymen Ben Chiekh

- Customer Interview (Customer Relationship Management) CRM - Construction and management of customer portfolio -Identify and analyze customer needs for insurance products -Determine customer requirements -Negotiations of insurance contracts -Management of the PROASSUR IT system -Subscription of insurance contracts: .Subscription to savings contracts with tax advantage .The supplementary retirement investment contract .Car insurance .Professional Multi-Risk Insurance .Comprehensive Home Insurance .Mar

Developed business cases ERP CRM, payments assessing ROI and feasibility Managed stakeholders and requirements across the project lifecycle Modeled processes using BPMN 2.0 and supported optimization Translated requirements into specs, user stories, and acceptance criteria Produced documentation and supported agile delivery (Scrum, backlog) Monitored KPIs, ensured traceability and business alignment Designed Power BI dashboards for performance tracking Coordinated testing and pre/post-deployment evaluations

Processing of dedicated operations in: - Customer Interview (Customer Relationship Management) CRM - Handling of iMAL banking system - Opening and managing bank accounts - International payment transactions (SWIFT , International money transfer, Documentary remittance, loan letter, etc.) - Subscription of forward investment contracts - Processing of financing files for individuals (Real Estate, Auto, Consumption, etc.) -Processing of financing files for professionals and businesses (Investment, stock financ

The risk managers have a mission to identify, quantify and analyze the risks associated with the various activities of the bank (Business and retail customer project finance, markets ...). They measure results and performance, determine the risk-return relationship, oversee areas of study that provide an overview of the macroeconomic risk of a country or a sector umbrella of consulting engineering teams provide their opinion on the viability and validity of technical projects. - International payment transa

On an operational level, they also control the risks associated with the performance of operations, ensure the proper transmission of information and compliance with internal procedures. Treatment of the operations dedicated in : - Customer’s Interview (Customer Relationship Management) CRM - Operation in Banking System T24 - Check Management - The procedure for handing checks - Cash transactions - Opening and managing accounts

Modules taken : -Entrepreneurship -Finance -Bank -Research Methodology -Marketing -Economy -Management -Micro-economy -Macro-economy