michele gallo

I was responsible for creating shopping excitement throughout the cruise ship. I use my talents and creativity to conduct entertaining on-stage and televised Port & Shopping Presentations to drive cruise ship guests to stores in the ports of call. I actively promote high-end luxury items including diamonds, gemstones, fine jewelry, Swiss watches, sculptures and artwork, electronics, designer fragrances liquor, and traditional souvenirs.

Handling and arranging excursions operations agreed with our Cruise clients, throughout all different stages involved in the process: blocks and reservations with providers, controlling operations in-site at Pier (or other places required) and closing all invoicing procedures related to our department's operations.

assess customers needs and provide assistance and information on product features , build productive trust relationships with customers

manage an on line website; organize accommodations and tours; dealing with merchants; bookings

organisation and sale of different excursions

Manage a Cyber Cafè

Make the guests comfortable leaving the Disney dream

I have acquired the skills to sell diamond jewelry effectively and confidently with the GIA clarity grading system. I learned how diamonds are graded for color, and how color affects value.

Italian Language and Literature English language History, citizenship and the constitution Mathematics Geography Business administration (tourist disciplines) Art History French