WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Service Delivery & Operational Excellence: You ensure high-quality, efficient delivery of AOS services that meet or exceed SLAs and KPIs; You ensure high service adoption, low service churn and high levels of service satisfaction

• Strategic Resource & Capacity Management: You plan and allocate team resources effectively to balance workload and meet seasonal or project-specific demands.

• Leadership & People Development: Lead, motivate, coach, and grow a high-performing team through regular feedback, mentoring, and development planning.

• Stakeholder Management & Communication: Act as the main point of contact and escalation, ensuring transparent communication with internal and external stakeholders.

• Service Development & Innovation: Drive continuous improvement and collaborate on developing new service lines to scale and evolve Professional Services offering.

• Location

  Ansbach, Cheltenham, London, Remote Work

• Contract

  Full time

• Reports to

  50131665 Director Ecosystem & Prof. Services

WE'D LOVE TO MEET YOU IF

• You have relevant experience working in a digital service-oriented environment (ideally marketplace operations / customer support), supporting both technical and non-technical needs

• You have proven experience in team leadership , including performance management, coaching, and recruitment

• You are a natural problem-solver who thrives in fast-paced, high-growth settings

• You have a customer-first mindset: you’re proactive, empathetic, and always thinking two steps ahead

• A " can-do ” attitude that motivates those around you

• You have strong communication skills in English; German or other languages are a plus

• You are skilled in tools like Jira, Confluence, Salesforce, or Service Cloud

EMPLOYEE BENEFITS YOU’LL LOVE

• Location

  Ansbach, Cheltenham, London, Remote Work

• Contract

  Full time

• Reports to

  50131665 Director Ecosystem & Prof. Services