About the role

We have an excellent opportunity for a Customer Service Officer to join our global company in our office based in Sunshine North, VIC.

The Customer Service Officer is the primary internal contact for our customers. The position is expected to enhance the company’s reputation by providing appropriate advice and communication in a timely effective manner with customers and other personnel within various business units.

Therefore, someone with a strong attention to detail, positive attitude and good communication skills who has worked in a fast-paced environment would be suitable for this role.

The role will see you:

• Complete registering/ filing and archiving documentation while managing order receipt efficiently, prioritising timely order processing and good customer interactions and relationships.
• Support the order-to-cash process with excellence in order processing.
• Act as first-level contact and register and process customer orders in the ERP system received via, electronic mail, phone or other contacts with the customer.
• Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products) and make proposals for the improvement on work processes.

What's in it for me?

• Permanent Full-Time onsite based role, Monday to Friday – 9am-5.30pm
• Sunshine North based – onsite parking and public transport accessible.
• Enjoy our employee benefits on discounted private health insurance with Bupa, access to free physio onsite each week, subsidised gym membership for your health and wellbeing every year, free access for you and your family on our Employee Assistance Program (EAP) and more…

To be successful in the role:

• You will have previous experience in administration and customer service in a fast-paced environment.
• Be competent in computer and clerical skills.
• Be customer-focused, team orientated, and flexible with strong attention to detail and communications skills.
• Solid experience with Microsoft suite – Excel, Word, Outlook and PowerPoint.
• Working knowledge of SAP Saturn application – would be highly advantageous.
• Knowledge of Paint industry – would also be highly regarded.

To Apply

To apply, please submit your resume via the ‘apply now’ button.