Bei Roche kannst du ganz du selbst sein und wirst für deine einzigartigen Qualitäten geschätzt. Unsere Kultur fördert persönlichen Ausdruck, offenen Dialog und echte Verbindungen. Hier wirst du für das, was du bist, wertgeschätzt, akzeptiert und respektiert. Dies schafft ein Umfeld, in dem du sowohl persönlich als auch beruflich wachsen kannst. Gemeinsam wollen wir Krankheiten vorbeugen, stoppen und heilen und sicherstellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und in Zukunft. Werde Teil von Roche, wo jede Stimme zählt.

Die Position

As a member of the Global Facility Management & Service team, you will be part of a dynamic group dedicated to driving strategic excellence and innovation across the organization's global footprint. This team focuses on creating safe, sustainable, user-centric, and future-fit environments, serving as a critical partner to business growth, workforce transformation, and corporate ESG imperatives across the entire Sites Network.

In this pivotal role, you will serve as a strategic leader and enterprise subject matter expert responsible for defining and driving the global soft services, workplace experience, and site hospitality strategies. Operating in a non-operational, standard-setting capacity, you will establish enterprise service specifications, outcome-based SLAs, and workplace experience playbooks to steer operational excellence, drive service performance, and ensure consistent, high-quality end-user experiences across both owned and leased property assets worldwide.

The Opportunity

• Establish, govern, and continuously refine enterprise-wide soft service specifications, quality thresholds, outcome-based SLAs, standardized Scope-of-Work (SOW) modules, standard operating guidelines, and playbooks for local site and procurement adoption.
• Develop global workplace experience guidelines, customer-facing service standards, and align soft service standards with hybrid work models, digital workplace tools, and utilization data analytics.
• Partner with the Operation & Partnering team and Global Procurement during major IFM sourcing initiatives by defining technical scope requirements, evaluation criteria, and performance benchmarks.
• Develop and execute comprehensive communication and training plans to ensure successful adoption, execution, and sustained adherence to new global standards.
• Perform regular internal and external benchmarking against market best practices and embed environmental guardrails directly into soft service delivery.
• Actively engage with global leadership groups, subject matter expert communities, and relevant global functions, while acting as a trusted advisor to site leadership through coaching, peer reviews, and guidance.
• Coach high-performing teams to deliver collective value, role model leadership commitments, and present with integrity to influence senior decision-making across a matrixed, multicultural environment.

Who You Are

• University-level education (MSc, equivalent or higher) in Facility Management, Business Administration, or a related field, with recognized industry certifications considered advantageous.
• 8+ years of leadership experience in global Facility Management roles (ideally in life sciences or similarly regulated multi-site industries), including 5+ years focused on FM soft services, workplace experience strategies, non-operational standards, and outcome-based SLAs/IFM contract frameworks.
• Deep technical knowledge across the full spectrum of Facility Management, with proven success defining soft service specifications, SLA structures, and vendor evaluation criteria in global/regional IFM RFP processes.
• Demonstrated ability to lead globally distributed teams, drive significant change management initiatives, translate technical concepts into implementable strategies, and influence senior stakeholders across a matrixed enterprise.
• Strong collaborative impact with a track record of coaching senior audiences, embodying Collective Leadership and Operating Principles, and possessing a solid understanding of facility management technologies.

Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity!

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Basel. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Wer wir sind

Eine gesündere Zukunft treibt uns zur Innovation an. Mehr als 100.000 Mitarbeiter weltweit arbeiten gemeinsam daran, wissenschaftliche Fortschritte zu erzielen und sicherzustellen, dass jeder Zugang zur Gesundheitsversorgung hat – heute und für zukünftige Generationen. Durch unser Engagement werden über 26 Millionen Menschen mit unseren Medikamenten behandelt und mehr als 30 Milliarden Tests mit unseren Diagnostik-Produkten durchgeführt. Wir ermutigen uns gegenseitig, neue Möglichkeiten zu erkunden, Kreativität zu fördern und hohe Ziele zu setzen, um lebensverändernde Gesundheitslösungen zu liefern.

Gemeinsam können wir eine gesündere Zukunft gestalten.

Roche ist ein Arbeitgeber, der die Chancengleichheit fördert.