Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us, the future is ours to shape!

In the role of Sr. P&O Ops Service Delivery Expert, you will be responsible for driving end-to-end operational excellence across the employee lifecycle, including hiring & onboarding, data changes, benefits administration, termination and time & attendance processes for the group of the Senior Executives and Sandoz Leadership Team Members (i ncluding Board of Directors). You will ensure delivery against defined KPIs such as Service Levels and Internal Controls (e.g., 4-eye reviews), while maintaining compliance with local country regulations and internal policies.

Acting as a key point of contact for CoE Rewards and Local P&O team, you will provide timely and accurate support to enhance the employee experience. You will independently resolve queries and service tickets, follow up on cross-functional issues and ensure proper data inputs to our systems. Additionally, you will ensure that all the relevant topics are aligned among all P&O parties and in case any repetitive issues are observed , you will create and execute the mitigation plan. You will also incorporate any changes in data, policies, remuneration or other rules, to comply with local legislation.

Major accountabilities: 

Responsibilities include but not limited to:

• Employee Lifecycle Management: Execute end-to-end P&O processes from onboarding to offboarding, including contract management, internal mobility, and employee data changes. Maintain accurate records in HCM systems (e.g., Workday, SAP/HR Core, SHAPEiN ), ensure timely and compliant processing of transactions in the Case Management System, and collaborate with P&O Business Partners, Talent Acquisition, Payroll, and Technology teams to deliver a seamless employee experience. Collaborate and build close partnership with Executive Rewards team.

• Benefits Administration: Manage benefits-related processes such as enrollment, life events changes, and terminations as per instructions obtained. Provide expert guidance to employees on benefit offerings and ensure compliance with country legal and internal Sandoz policy requirements. Ensure affiliation to benefits providers and state/cantonal services ( e.g family allowances) where required . Interact with pension plan providers and ensure accurate processing of employee and employer contributions through the payroll. Perform reconciliations of pension plan files with payroll records to ensure accuracy.

• Time & Attendance Management: Oversee time and attendance systems to ensure accurate tracking of working hours, absences, and leaves. Support employees and managers in resolving related issues and ensure adherence to local labor laws and internal policies.

• Payroll Coordination: Collaborate with internal payroll team and external providers to ensure accurate and timely payroll processing. Ensure that all the payroll inputs are in line with instructions, through proper management of controls. If required, resolve employee payroll queries before the final payroll run , and support audits while ensuring compliance with internal controls and local regulations. Interact with internal global mobility team, external tax consultants and P&O teams to ensure correct processing of the payroll. Ensure preparation of official statements ( e.g. annual salary statements) and any official affiliations and requirements (tax, social security, family allowances,… .)

• Operational Excellence & Compliance: Ensure adherence to global and local P&O policies, labor laws, and data protection standards (e.g., GDPR). Maintain audit-ready documentation, perform quality checks, apply the 4-eye principle and document it accordingly, and support internal audits with timely and accurate responses.

• Performance Monitoring & Reporting: Monitor service delivery performance against defined KPIs (e.g., turnaround time, first-time-right rate), identify root causes of SLA breaches or quality issues, and implement corrective actions. Contribute to regular operational reporting and continuous improvement initiatives.

• Project & Initiative Participation: Actively participate in country projects and initiatives as assigned by the manager, contributing expertise to enhance operational processes and employee experience.

• Team Support & Knowledge Sharing: Provide guidance and support to junior team members, fostering collaboration and continuous learning within the team.

• 5–8 years of experience in P&O Operations, ideally with executive support experience in an international context.

• Fluent in German and English (written and spoken).

• Relevant working knowledge of local labor law and P&O compliance requirements.

• Good understanding of processes, tools, and analytical methods . Ability to Independently resolve most queries and tickets; escalates only highly complex or cross-functional issues .

• Solid experience in multiple P&O Operations areas.

• Advanced experience with HRIS systems (e.g., Workday, SAP, ServiceNow) and time management tools .

• Excellent communication skills and ability to manage complex stakeholder relationships.

• Strong interpersonal, senior stakeholder management, and problem-solving skills .

• High attention to detail and commitment to data accuracy .

• Ability to work in a fast-paced, matrix organization.

• Deep understanding of Operational Metrics (SLA, KPI, quality audits) .

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is supported! 

Join us!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation

Sandoz is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, please send an e-mail to  claire.gratton@sandoz.com  and let us know the nature of your request and your contact information. Please include the job requisition number in your message.