Your Duties:

• Lead and develop the IT Service Desk & Digital Workplace team
• Ensure professional 1st- and 2nd-level support in line with ITIL best practices.
• Manage Incident, Problem, and Change processes with clear escalation paths.
• Resource planning, workload distribution, and team performance management
• Delivering projects and maintenance of End user IT services & digital workplace
• Manage business / service partners, IT commercials, cost planning & budgeting
• Supervise end-user IT infrastructure (clients, mobile devices, peripherals, Video
• Define and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

Your Qualifications:

• Degree in Computer Science, Business Informatics, or equivalent qualification
• Experience in IT Support, Service Desk, or Digital Workplace
• Strong knowledge in: Microsoft 365 & Azure (Intune, Teams, SharePoint, Exchange Online), Windows and macOS clients, Mobile Device Management
• Experience in ITIL processes and ticketing systems (ServiceNow, Jira Service
• Proven leadership experience with strong people management skills
• Excellent communication skills in english (C1+), german is an advantage (preferably B2+)
• Strong customer orientation and problem-solving ability
• Resilient and decisive in critical situations

Your Benefits:

• A highly motivated team and an open way of communication
• Employee assessment and development
• Pleasant working atmosphere

About Hays:

IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level - whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation - thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer - our services are free of charge, non-binding and discreet! We look forward to hearing from you.

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.