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Process Documentation & Knowledge Specialist (f/m/d)

Process Documentation & Knowledge Specialist (f/m/d)

Process Documentation & Knowledge Specialist (f/m/d)

Process Documentation & Knowledge Specialist (f/m/d)

Palfinger

Maschinenbau, Betriebstechnik

Bergheim bei Salzburg

  • Art der Anstellung: Vollzeit
  • 52.000 € – 62.500 € (von XING geschätzt)
  • Vor Ort

Process Documentation & Knowledge Specialist (f/m/d)

Über diesen Job

Process Documentation & Knowledge Specialist (f/m/d)

17.09.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

As a member of the Global After-Sales Team, you will work with a wide range of PALFINGER products and processes, facing new challenges every day. To meet the ever-increasing demands on our after-sales processes and systems, we are looking for a competent and reliable individual to join our global team and help us achieve the highest level of efficiency in this area.

We would like to welcome you to join our team as Process Documentation & Knowledge Expert (f/m/d) at our global headquarters in Salzburg, Austria . In this role, you will be responsible for creating and maintaining detailed process work instructions and operational guidelines, as well as developing new approaches to knowledge management. You will oversee the efficient coordination and distribution of information to ensure consistency and alignment with global standards and manage document control processes.

YOUR RESPONSIBILITIES

  • Develop, maintain and oversee internal and external process work instructions and guidelines, ensuring clarity, usability, and compliance with global standards
  • Ensure regional and local process documents adhere to global requirements through targeted guidance and training
  • Optimize and manage processes and tools for service mailings, including user training and performance analysis to enhance communication effectiveness
  • Administer document management systems and tools to maintain version control, ensure compliance, and support accessibility across teams
  • Support the development of a technical knowledge management system to serve both internal and external stakeholders

YOUR QUALIFICATIONS

  • Experience in process documentation (work instructions & guidelines), knowledge management or a similar role
  • Proficiency in document management systems, mailing tools and MS 365
  • Analytical and excellent writing and editing skills, with a keen eye for detail
  • Experience in knowledge management systems or customer support applications is beneficial
  • Excellent written English skills, German is a plus

WHAT WE OFFER

  • Flexible working hours with no core time and possibility to work from home
  • Further training and international career opportunities
  • Corporate health management "PALfit"
  • Company restaurant with freshly prepared meals and daily meal subsidy
  • Job ticket for travel to and from PALFINGER
  • Numerous employee discounts through Corporate Benefits

Minimum yearly gross salary according to Austrian metal industry collective agreement is EUR 52.197,04 based on full-time employment. According to experience and qualification, we offer a market-conform overpayment.

Are you interested in the position and still have questions? Please do not hesitate to contact us.

Gehalts-Prognose

Unternehmens-Details

company logo

Palfinger

Maschinenbau, Betriebstechnik

10.001 oder mehr Mitarbeitende

Bergheim, Österreich

Bewertung von Mitarbeitenden

Vorteile für Mitarbeitende

Flexible Arbeitszeiten
Home-Office
Kantine
Restaurant-Tickets
Kinderbetreuung
Betriebliche Altersvorsorge
Barrierefreiheit
Gesundheitsmaßnahmen
Betriebsarzt
Training
Parkplatz
Günstige Anbindung
Vorteile für Mitarbeitende
Firmenwagen
Smartphone
Gewinnbeteiligung
Veranstaltungen
Privat das Internet nutzen
Hunde willkommen

Unternehmenskultur

Unternehmenskultur

432 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Palfinger als modern. Dies stimmt ungefähr mit dem Branchen-Durchschnitt überein.

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