ACO Support & Service Manager (f/m/x)

Details about the team

Within Cash Management, Implementation & Service (I&S) oversees account opening and maintenance for corporate clients. Key activities include implementing cash management solutions such as Cash Manager and Local/Cross-Border Pooling, as well as providing daily service support and electronic banking assistance. The Client Service Officer acts as the main contact for clients, handling payment monitoring, inquiries, and coordination with internal teams to ensure prompt delivery. Their role is essential in maintaining high client satisfaction and making it easy to do business with DB.

Key Responsibilities

• Oversee the full client lifecycle including onboarding, KYC/due diligence, periodic reviews, and maintenance of accurate, compliant client records.

• Serve as the primary point of contact for a portfolio of corporate clients, managing service needs and handling account‑ and transaction‑related inquiries.

• Monitor payments and coordinate closely with internal and international teams to deliver timely solutions for client issues.

• Identify and escalate financial crime risks, ensuring timely completion of all KYC and due‑diligence requirements while partnering with Compliance, Legal, and Operations.

• Lead escalation meetings for Cash Management matters and act as the central liaison between clients and internal departments, including support for electronic banking.

• Maintain high client satisfaction and proactively identify cross‑selling opportunities to pass on to Sales.

Your Skills and Experience

• Bachelor’s degree, banking apprenticeship, or equivalent.

• Knowledge of corporate cash management and SEPA/domestic/international payment systems.

• Proven experience in a client service role within financial services, demonstrating a commitment to delivering high standards of client care and operational excellence, combined with strong interpersonal and problem-solving abilities.

• Strong understanding of KYC and financial crime risk frameworks.

• Excellent coordination and communication skills, Fluent in English and German (mandatory), French is beneficial depending on location.

• Experience working with Salesforce or Client Risk Viewer (CRV) systems is a plus.

What we offer

We provide you with a comprehensive portfolio of benefits and offerings to support both, your private and professional needs.

• Emotionally and mentally balanced
  A positive mind helps us master the challenges of everyday life – both professionally and privately. We offer consultation in difficult life situations as well as mental health awareness trainings.

• Physically thriving
  We support you in staying physically fit through an offering to maintain personal health and a professional environment. You can benefit from health check-ups; vaccination drives as well as advice on healthy living and nutrition.

• Socially connected
  Networking opens up new perspectives, helps us thrive professionally and personally as well as strengthens our self-confidence and well-being. You can benefit from PME family service, FitnessCenter Job, flexible working (e.g parttime, hybrid working, job tandem) as well as an extensive culture of diversity, equity and inclusion.

• Financially secure
  We provide you with financial security not only during your active career but also for the future. You can benefit from offerings such as pension plans, banking services, company bicycle or "Deutschlandticket”.

Since our offerings slightly vary across locations, please contact your recruiter with specific questions.

This job is available in full and parttime.

In case of any recruitment related questions, please get in touch with Philipp Maass.

Contact Philipp Maass: +49 69 910-48515

Wir streben eine Unternehmenskultur an, in der wir gemeinsam jeden Tag das Beste geben. Dazu gehören verantwortungsvolles Handeln, wirtschaftliches Denken, Initiative ergreifen und zielgerichtete Zusammenarbeit.
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