You are interested in the position as CAD - Customer Support Executive at Graebert GmbH?
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Please note that the position is only available to applicants from Germany, other EU countries, and other countries.
The language requirements for this position are: German - Fluent.
The estimated salary range from XING does not necessarily correspond to the salary range of this job offer.

Full-time or part-time

Do you enjoy varied challenges? Then we’re excited if your profile fits and you’d like to join us in expanding our department. A personalized onboarding phase, including internal training, will support you in confidently and independently handling a wide range of customer support inquiries.

About Us:
Gräbert is a leading provider of CAD software solutions and services. With our product SiteMaster Küche, an innovative measurement software, we offer kitchen retailers and service providers a simple and precise solution for kitchen measurements. Our software is compatible with all popular kitchen planning systems such as Carat, KPS, Winner, Compusoft, and Softronic.

Activities

• Answering customer inquiries for our kitchen measurement software via phone and email
• Assisting customers with the onboarding and implementation of the software
• Recording and documenting customer requests, errors, and software change requests
• Testing new versions and features of our software

Requirements

• Work experience in CAD, measurement, installation, kitchen sales, planning, or support
• Excellent written and spoken German skills for smooth communication with our customers (C1 or native level)
• Ideally, experience in customer interaction
• You are reliable, conscientious, and customer-oriented
• You don’t need to know everything, but we appreciate enthusiasm to learn and apply new skills, and enjoyment in working as part of a team
• Willingness to travel is appreciated but not required

Team

Then we’re excited if your profile fits and you’d like to join us in expanding our department. A personalized onboarding phase, including internal training, will support you in confidently and independently handling a wide range of customer support inquiries.

Application Process

• Discovery Call 📞
• Video-Interview 💻
• Meet the Team 🏢

About the Company

Die Gräbert GmbH mit Sitz in Berlin ist ein weltweit agierendes Softwareunternehmen, das sich auf CAD-Lösungen (Computer-Aided Design) spezialisiert hat. Seit über 40 Jahren entwickelt Gräbert innovative Werkzeuge für Ingenieure, Architekten und Planer. Das Unternehmen ist insbesondere bekannt für seine ARES® CAD-Software-Familie – bestehend aus ARES Commander (Desktop-CAD), ARES Kudo (Cloud-CAD) und ARES Touch (Mobile-CAD). Diese Plattformen ermöglichen ein nahtloses, plattformübergreifendes Arbeiten mit DWG-Dateien auf Desktop, Mobilgeräten und in der Cloud.

Gräbert verfolgt eine klare Mission: CAD neu zu denken – flexibel, kollaborativ und cloudbasiert. Durch Partnerschaften mit führenden Branchenakteuren integriert Gräbert seine Technologie auch in andere CAD-Ökosysteme.

Mit Niederlassungen in Europa, Asien und Nordamerika sowie einem globalen Partnernetzwerk zählt Gräbert heute zu den führenden Anbietern professioneller CAD-Lösungen weltweit. Neben Softwareentwicklung bietet das Unternehmen auch kundenspezifische OEM-Lösungen und Dienstleistungen im Bereich BIM-Integration und CAD-Automatisierung an.