You help our customers on the path to digitalisation right from the start and lay the foundations for healthy customer relation along the customer lifecycle

You are responsible for the sustainable onboarding of new customers and provide (online) training to ensure that our customers are successful with our solution and that the value is realised in their day-to-day work. This includes project coordination and coordinating with the departments involved

You will also engage customers after onboarding as part of temporary hypercare phase to ensure that they use our solution successfully

You are responsible for a smooth handover to our account management team. At the request of the account management team, you will also provide follow-up training for (long-standing) existing customers

As part of your temporary service, you will receive relevant product feedback and pass this on to our product management team

You develop best practice scenarios together with the customer success team and communicate these internally and externally

You have a degree in economics or completed vocational training in the property sector

You have at least two years of professional experience in customer service – ideally in the B2B SaaS environment – and have gained in-depth experience in customer success management

You impress with your proactive, motivating attitude towards customers and know how to build and develop lasting customer relationships

You have a strong ability to explain technical contexts in simple language and adapt them to industry-related use cases

You are communicative, have a strong organisational talent and are able to quickly establish goal-oriented cooperation with various stakeholders

You have a very good command of German (C2) and a good command of English (B2)

An open-minded and friendly team working with agile methods - as proven by our Kununu Score of 4,6

Flexible & hybrid working

60 days workation per year in the EU & 2 days social leave

Company events & sports offers

Corporate benefits

Company pension scheme

Childcare allowance

EGYM Wellpass membership discount

Diverse development opportunities