Customer Service Technology & Automation Lead (m/f/d)

Customer Service Technology & Automation Lead (m/f/d)

Customer Service Technology & Automation Lead (m/f/d)

Customer Service Technology & Automation Lead (m/f/d)

Riverty Administration Services GmbH

Finanzdienstleistungen

Berlin

  • Art der Anstellung: Teilzeit
  • 64.500 € – 89.500 € (von XING geschätzt)
  • Vor Ort
  • Aktiv auf der Suche

Customer Service Technology & Automation Lead (m/f/d)

Über diesen Job

 

 

 

At Riverty, you’re not just stepping into a role — you’re stepping into the driver’s seat of our customer service transformation. You’ll lead with vision, connect business ambitions with cutting-edge tech, and bring AI-powered solutions to life. If you thrive on turning strategy into impact, challenging the status quo, and inspiring teams to deliver their best, this is where you’ll make it happen.

 

We are looking for a

Customer Service Technology & Automation Lead (m/f/d)

(unlimited, full-time) Join our team at one of our locations in Berlin or Amsterdam – flexible working conditions available

 

Your Role and Impact

  • You take charge of Riverty’s customer service platforms and shape their strategic roadmap — aligning business goals with IT possibilities across the entire organization
  • You set the rules by defining platform governance, configuration standards and performance criteria — and you make smart prioritization calls based on value and feasibility
  • You turn ideas into action by translating business needs into concrete delivery plans, estimating technical effort, and steering vendor partnerships to deliver on time and to spec
  • You drive innovation through AI and automation — from Microsoft Copilot to chat and voice bots, to Power Automate workflows — while monitoring performance and swiftly removing blockers to keep things running smoothly
  • You inspire and lead Product Owners and Configuration Experts working with Microsoft Dynamics, Zendesk, Parloa, and other tools — building a culture of innovation, structured delivery, and strong stakeholder relationships

 

What You Bring

  • You have 5+ years of experience in Customer Service, IT consultancy, Microsoft partner environments, or enterprise transformation — ideally with hands-on Microsoft Dynamics 365 implementations
  • You know the delivery lifecycle inside out — from scoping and sprint planning to UAT and post-go-live stabilization
  • You’re confident in estimating technical effort, negotiating contracts, and challenging vendor proposals with authority and insight
  • You excel at stakeholder management, problem-solving, and clear, impactful communication
  • You speak fluent English and have German skills at C1 level or higher — and if you can add another European language (bonus points for Nordic languages), even better

 

 

Gehalts-Prognose

Unternehmens-Details

company logo

Riverty Administration Services GmbH

Finanzdienstleistungen

5.001-10.000 Mitarbeitende

Baden-Baden, Deutschland

Bewertung von Mitarbeitenden

Vorteile für Mitarbeitende

Flexible Arbeitszeiten
Home-Office
Kantine
Restaurant-Tickets
Kinderbetreuung
Betriebliche Altersvorsorge
Barrierefreiheit
Gesundheitsmaßnahmen
Betriebsarzt
Training
Parkplatz
Günstige Anbindung
Vorteile für Mitarbeitende
Firmenwagen
Smartphone
Gewinnbeteiligung
Veranstaltungen
Privat das Internet nutzen
Hunde willkommen

Unternehmenskultur

Unternehmenskultur

664 Mitarbeitende haben abgestimmt: Sie bewerten die Unternehmenskultur bei Riverty Administration Services GmbH als modern.Dies stimmt ungefähr mit dem Branchen-Durchschnitt überein.

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