We're growing fast, and keeping our customers happy and engaged is just as important to us as winning new ones. We're looking for a Customer Success Manager to own a portfolio of accounts, build strong relationships with our customers, and make sure they get real, measurable value out of our platform, from onboarding through renewal.

Tasks

• Owning the end-to-end relationship for a defined portfolio of customer accounts
• Leading onboarding calls to get new customers set up for success from day one
• Proactively checking in with customers to track usage, surface blockers, and identify upsell opportunities
• Running regular business reviews to demonstrate value and align on goals
• Coordinating with Support and Product teams to resolve customer issues quickly
• Identifying at-risk accounts early and building retention plans to address churn risk
• Gathering and relaying customer feedback to help shape our product roadmap

Requirements

• 2+ years of experience in a customer-facing role, ideally Customer Success or Account Management in SaaS
• Strong relationship-building skills and genuine curiosity about customer needs
• Comfortable interpreting usage data to spot trends and risks
• Fluent German and good English, as most of our customer base is DACH-based
• Organized and proactive — you don't wait for customers to raise issues, you get ahead of them
• Experience with CRM and customer success tools is a plus

Benefits

• Competitive salary with a performance-based bonus tied to retention and satisfaction metrics
• Modern office in Berlin-Mitte with flexible remote days
• Structured onboarding and ongoing coaching from senior CS colleagues
• Direct line to Product and Engineering — your customer feedback actually gets heard
• Clear growth path into senior CSM or team lead roles
• A genuinely collaborative, low-ego team culture

If you get real satisfaction from turning a new customer into a long-term advocate, we'd love to talk. Apply now — our process is straightforward: an introductory call, a short case-study discussion, and a final conversation with the Head of Customer Success.