Position: Customer Support Coordinator (m/w/d)

The TIENS Group Co., Ltd. is a multinational conglomerate, integrating industrial capital, business capital and financial capital with its scope of business covering biotechnology, health management, hotel and tourism industry, education & training, e-commerce and finance investment, etc. With its business reaching over 224 countries, TIENS Group has set up branches in 117 countries & regions and has established strategic alliances with top ranked enterprises from many countries. TIENS Europe Region is currently active on more than 20 markets.

Tasks

• Actively support of the sales team in online, offline activities as well as B2B and B2C.
• Updating the promotion and marketing in social media channels
• Translation / overseeing the translation/proofreading of company marketing materials in German and English
• Deliver the excellent customer service for networks distribution and clients
• Working with distributors / executives to implement SIPs and other business programs to provide ongoing support in their business development.
• Organization, preparation and active participation in events, meetings and training
• Support the German team of regular reports, event organization and special projects

Requirements

• Excellent in German and English
• Relevant professional experience 2+ years in the field of customer service / customer care
• Active, motivated team player and work independently
• PC knowledge with the MS Office package

Benefits

• The office has excellent public transport connections
• A motivated team that supports each other
• The opportunity to contribute your individual strengths
• Coffee, tea and water are freely available
• Broad TIENS product portfolio with attractive employee discounts