Clariness is looking for a strategic and forward-thinking Head of Creative Operations / Director of Creative Operations (m/w/d) in Berlin, Hamburg or London

Full-time; unlimited

About the Role

As the Director of Creative Operations/ Head of Creative Operations, you will serve as the functional lead for the Graphic Design, Web Development, and Copy teams, overseeing execution, team performance, and operational excellence. This role is in close partnership with the Creative Director, who provides overall creative direction, and with our Project Management Office (PMO) and project management teams, who drive and manage project timelines and deliverables. You will be responsible for turning creative vision into reality through strong operational planning, resource and capacity management, budget oversight, and high-quality delivery. A key part of the role is upskilling the creative team through the implementation of automation and AI tools for content and design production, ensuring future-ready workflows that drive business results. You will report directly to the Chief Operating Officer.

As a Director of Creative Operations/ Head of Creative Operations, you would be responsible for:

• Leading the Graphic Design, Web Development, and Copy teams, working closely with their leads to ensure alignment, quality, and efficiency.
• Partnering with the Creative Director to execute on creative strategy and deliver exceptional outcomes across channels.
• Collaborating closely with the PMO and project management teams to ensure streamlined planning, execution, and on-time delivery of creative projects.
• Champion the adoption of automation and AI tools to enhance content creation, design workflows, and team productivity.
• Managing the Creative Services budget, ensuring financial accountability and achievement of revenue and efficiency targets.
• Driving resource and capacity planning, optimizing internal and external resources for maximum output and flexibility.
• Defining and evolve an organizational structure and workflow that supports scalability, clear communication, and cross-functional alignment.
• Overseeing relationships with vendors and freelancers, ensuring quality, budget compliance, and timely delivery.
• Implementing and improve systems and operational tools, focusing on automation, tracking, and performance analytics.
• Leading process improvement initiatives to boost efficiency, clarity, and delivery speed across the creative pipeline.
• Setting and tracking operational goals using OKRs, aligning with company and departmental strategies.

We would like you to have:

• Bachelor’s degree in Business Administration, Operations, Communications, or a related field; Master’s degree is a plus.
• Experience with the development of clinical trial materials, including patient-facing and regulatory content, is highly desirable.
• 3–5 years of experience in creative operations or project management, with at least 2 years in a leadership role.
• Experience managing cross-functional creative teams including designers, developers, and copywriters.
• Strong budgeting and financial planning skills, with a track record of meeting performance targets.
• Hands-on experience with AI and automation technologies in a creative or marketing environment.
• Proven ability to build and optimize scalable workflows and systems in fast-paced settings.
• Familiarity with working in regulated industries, including quality control and compliance requirements.
• Strong collaboration and stakeholder management skills, particularly working with creative leadership, PMO, and delivery teams.
• Fluent in English.
• Agile, solutions-oriented mindset with the ability to thrive in dynamic environments.

You may ask now, why should I work for you? Let us give you a few reasons – more you will find out during the process.

• A varied and exciting job with a lot of personal responsibility in an international company, where you can develop and expand your skills.
• Professional and personal development opportunities - incl. personal development budget.
• Flexible working hours and mobile working.
• Regular team events and open feedback culture.
• A versatile field of activity and challenging projects.
• A supportive and open company culture, providing the opportunity to collaborate with a diverse and professional team.
• Impact healthcare by accelerating medical innovation through improved access to clinical trials, potentially bringing needed treatments to patients faster.

At Clariness, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, religion, gender, sexual orientation, national origin, disability or age.