Operations Coordinator B2B (f/m/d)

Operations Coordinator B2B (f/m/d)

Operations Coordinator B2B (f/m/d)

Operations Coordinator B2B (f/m/d)

aeydē GmbH

Mode, Textilien

Berlin

  • Verifizierte Job-Anzeige
  • Art der Anstellung: Vollzeit
  • 43.500 € – 54.500 € (von XING geschätzt)
  • Vor Ort

Operations Coordinator B2B (f/m/d)

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Über diesen Job

Your tasks

  • Assist with B2B inbound processing, including ERP system uploads, syncing orders to our 3PL, coordinating inbound deliveries, tracking & monitoring book-ins, and expediting book-in requests as needed.
  • Prepare outbound shipments by completing shipping documents, shipping labels, customs procedures, creating IFI’s, ERP uploads, uploading to client portals, as well as arranging ship-outs and pick-ups with our 3PL.
  • Review and ensure compliance with B2B client delivery manuals, updating internal manuals as needed to ensure orders meet specific client requirements.
  • Deliver exceptional customer service by responding promptly to inquiries and requests from B2B clients with clear and effective communication.
  • Collaborate with the team to resolve B2B client claims and return requests, working closely with the Production team to send products for repair, monitor factory claims, and ensure timely resolutions.
  • Proactively track and monitor B2B orders, ensuring deliveries align with go-live dates and launches, and maintain accurate records in the ERP system.
  • Support the team in defining, updating, and maintaining Standard Operating Procedures (SOPs) to ensure consistency and efficiency across processes.
  • Contribute to the streamlining and optimization of customer service and operations processes for the B2B wholesale channel.

Your profile

  • 1–2 years of experience in supply chain management, sales administration, operations, logistics, or B2B customer service.
  • Academic degree and/or professional training in operations, supply chain management, business administration or a related business field
  • Strong organizational and time-management skills to oversee multiple tasks and prioritize effectively during peak periods.
  • Hands-on mentality with a flexible and proactive approach; ability to multitask in a dynamic environment.
  • Start-up mindset with a can-do attitude and a solution-oriented approach.
  • Excellent communication skills in English (both verbal and written), German is a plus

Why us?

  • A modern office in the center of Berlin
  • Once-per-season gift voucher, to be used on Aeyde footwear and accessories
  • Subsidized Urban Sports Club membership or Berlin Public Transport pass
  • German lessons for international employees

Gehalts-Prognose

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