Sales Assistant - Flagship Store Berlin (m/f/d)

Berlin, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Ensure high levels of customer satisfaction through premium brand experience
• Be a role model for consumer service, assess consumer needs and assist by providing detailed and accurate product information and excellent product demonstrations
• Process payment returns and exchanges and adhere to cash and profit protection procedures
• Offer premium after-sales services and assist with certain repairs
• Build productive trust relationships with consumers
• Ensure compliance with Cybex policies and procedures
• Maintain a premium easy-to-shop environment for consumers by consistently executing visual merchandising and housekeeping standards
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Capture meaningful consumer data (CRM), for the purposes of connecting with the consumer, building relationships and personalizing future consumer development opportunities
• Collaborate productively and respectfully with team members to meet or exceed store goals
• Comply with store policies and procedures, security standards to maintain a safe shopping and working environment
• Identify improvement opportunities and communicate suggestions to store management to drive sales and achieve store KPI targets

Your stroll to CYBEX:

• First sales experience in luxury, premium retail or juvenile industry
• Relevant education at minimum completed apprenticeship in sales, commercial or similar
• Good communication skills in German and English, both verbal and written
• Passion and interest in design & fashion
• Energetic and positive attitude
• Flexibility, strong customer focus, hands-on mentality
• Ability and willingness to work flexible hours according to the needs of business
• Proficiency with Microsoft Office & affinity in the usage of POS system

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.