Role Overview

We are looking for an experienced ServiceNow Delivery Manager to oversee the successful delivery of ServiceNow projects, ensuring quality, timelines, and client satisfaction .

This role is ideal for candidates with a strong delivery and project management background in consulting or system integrator environments, with experience coordinating complex ServiceNow implementations.

Key Responsibilities

• Lead end-to-end delivery of ServiceNow projects across multiple workstreams
• Develop and manage project plans, budgets, risks, and dependencies
• Serve as the primary point of contact for client stakeholders
• Coordinate consultants, architects, and technical teams to ensure smooth execution
• Ensure delivery meets scope, timeline, and quality expectations
• Support reporting, governance, and escalation management
• Contribute to continuous improvement of delivery practices and methodologies

Required Experience & Skills

• Proven experience delivering ServiceNow projects in a consulting or system integrator environment
• Strong project or delivery management expertise
• Experience across CSM and other ServiceNow modules is advantageous
• Confident in stakeholder management across both business and technical teams
• Fluent German and English (spoken and written) is highly desirable

Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.