Location: Remote-first (Berlin HQ) Start Date: Jun 01, 2026 Team: Technical Support Company: bookingkit GmbH

About Us

At bookingkit, Europe's leading booking and reservation software for tours and activities, big changes are on the horizon. Our goal by 2030 is to create an AI-powered Success Platform enabling Attractions like museums, sights, and theme parks to grow ticket sales and simplify ticket operations. And that's where you come in: you, as a Tech Support Engineer (m/f/d) to drive us forward on this exciting journey. This is a full-time (40h/week) position.

Hybrid or remote, the work setup choice is yours!

About the Role

We are looking for an influential Support Engineer to join our experienced Tech Support team. In this role, you will act as the technical bridge between our Product and Revenue departments, providing expert guidance to our B2B clients in the attractions industry. Our team delivers 2nd-level support and partners closely with Sales and Success to resolve complex technical challenges, including widget integrations, tracking configurations, and API implementation.

You will be primarily responsible for designing and delivering technical solutions throughout the entire customer lifecycle—from initial sales and onboarding to long-term growth. Reporting to the Tech Support Lead, you will leverage your product expertise, technical background, and strong communication skills to provide precise, high-quality, and timely resolutions. Your work will directly support bookingkit’s mission to drive revenue and streamline operations for our clients by utilizing agile principles, automation, and AI-driven tools to ensure scalable, top-tier service.

Responsibilities

Technical Support for our B2B Clients: You will analyze incoming support requests, performing deep-dive investigations to resolve complex issues. This involves triaging and prioritizing cases according to SLAs and support targets, while designing effective fixes, workarounds, or long-term solutions to clear any customer roadblocks. Throughout the process, you will ensure clear communication and regular status reporting.

Technical Sales Support: You will serve as a technical advisor for our products and services, providing expert consultation during the sales phase. This includes contributing to RFPs (Requests for Proposals) and joining meetings with prospective clients to address high-level technical inquiries.

Revenue & Onboarding Support: Acting as a technical authority in customer meetings, you will help eliminate "technical doubt" to accelerate the sales cycle. You will guide mid-market and enterprise clients through the onboarding of critical features and help adapt the product to meet their specific business needs. Additionally, you will provide the technical foundation for complex solution designs and architectures.

Knowledge Management & Process Optimization: You will play a key role in building and optimizing our AI-driven support infrastructure and maintaining a high-quality technical documentation library. By sharing customer insights and tracking feature requests, you will provide vital feedback to the Product team. Furthermore, you will actively help shape and refine our technical support processes to ensure scalability and efficiency.

️ You Bring

• Professional Experience: Proven track record as a Tech Support Engineer or Solutions Engineer, ideally within a SaaS environment.

• Customer Centricity: Demonstrated success working directly with B2B clients, focusing on consulting, problem-solving, and support.

• Software Proficiency: A solid understanding of the Software Development Lifecycle (SDLC), including relevant tools and processes.

• Agile Mindset: Familiarity with agile principles and the Scrum framework.

• Programming Skills: Proficiency in JavaScript is essential.

• Web Technologies: Strong command of the fundamentals, including HTTP, HTML, and CSS.

• Debugging: Excellent analytical skills, with experience using browser debugging tools and performing performance analysis.

• Infrastructure & APIs: Basic knowledge of Linux, along with experience working with relational databases and RESTful APIs.

• Version Control: Comfortable using code repositories such as Git or GitLab.

• AI Competency: Experience with AI-driven automation techniques and AI-assisted programming.

• Languages: Fluent in both German and English (written and spoken), backed by exceptional communication skills.

• Soft Skills: A collaborative team player with a healthy dose of curiosity and a natural drive for continuous improvement.

Nice-to-Haves

• Industry Knowledge: Familiarity with the travel industry and common booking platforms.

• Languages: Proficiency in additional European languages—especially Italian —is a significant plus.

• Technical Writing: Experience creating technical documentation, such as RFP responses or help center articles.

• E-commerce & Finance: Knowledge of e-commerce platforms, payment processing, and accounting workflows.

• Marketing Tech: Understanding of SEO best practices and tracking methods (e.g., Google Analytics, Google Tag Manager).

• Accessibility: Familiarity with common web accessibility standards (WCAG).

• Compliance & Security: Solid understanding of information security standards (e.g., ISO 27001) and industry best practices.

• IT Management: Experience in IT Service Management (e.g., ITIL certification).

Why bookingkit

Based on feedback from our team, here are some of the reasons you'll thrive with us:

• A Culture of Trust & Autonomy: Our team members value the freedom to own their projects and make impactful decisions independently.

• Transparent Compensation: We offer a competitive and clear compensation model to reward your success and contributions.

• Strong Team Spirit: Be part of a multinational and multicultural team. We foster a collaborative environment with team events and transparency from our approachable C-Level leadership.

• An Exciting & Diverse Market: You will be working with the "fun industry," solving interesting challenges for a wide variety of unique businesses.

• Commitment to Growth: We are actively investing in the development of our software and are focused on creating more transparent career paths and options for our team.

• Remote-first: Work from anywhere in Europe or from our modern Berlin HQ.

Perks and Benefits

• Remote Work: Enjoy a 100% remote work setup, with the option to join colleagues in our Berlin office. Our Mobile Work Abroad policy also allows you to work from almost anywhere in the world for up to 5 months in the year.

• 28 Vacation Days + Tenure: Start with 28 vacation days per year, and earn an extra vacation day each year on your anniversary date (up to a maximum of 31 days).

• Public Transportation Subsidy: We cover more than 50% of your public transportation costs in Germany.

• Gym Subsidy: Get subsidized memberships for Urban Sports Club (more than 40%) and Wellhub (100%!) in Germany.

• Annual Private Travel Subsidy: Receive up to €156 annually for private travel.

• Corporate Discounts: Enjoy discounts through partnerships with companies like GetYourGuide.

• Flat Communication: Join a culture that values open communication and accessibility between teams and leads.

• Team Events: Enjoy regular BBQs in Berlin, summer and winter events, and reunions with former employees.

• Airport/Train Office Day: Work during travel even if you’re unable to take calls.

• Extra Charity Day: Take an extra day of leave in the year for charity work.

• Child Sick Days: Receive 10 days of paid leave for child sickness.

• Branchenkenntnisse: Vertrautheit mit der Reisebranche und gängigen Buchungsplattformen.

• Sprachen: Weitere europäische Sprachen – insbesondere Italienisch – sind ein großes Plus.

• Technical Writing: Erfahrung im Erstellen technischer Dokumentationen (Antworten auf RFPs, Hilfe-Artikel).

• E-Commerce & Finanzen: Kenntnisse in E-Commerce-Plattformen, Zahlungsabwicklung und Buchhaltungsprozessen.

• Marketing-Tech: Wissen über SEO-Best-Practices und Tracking-Methoden (z. B. Google Analytics, Google Tag Manager).

• Barrierefreiheit: Kenntnisse gängiger Accessibility-Standards im Web.

• Compliance & Sicherheit: Fundiertes Wissen über Informationssicherheits-Standards (z. B. ISO 27001) und Best Practices.

• IT-Management: Erfahrung im IT-Service-Management (z. B. eine ITIL-Zertifizierung).

Our Vision & Mission

Our future is clearly defined:

• Our vision is to create a world where our technology makes booking and marketing experiences a breeze.

• Our mission is to develop bookingkit into the ultimate integrated booking technology for professional European attractions.

Ready to be part of this exciting journey and make an impact? Apply now and learn more about us and this opportunity in a 30-minute videocall with our recruiter, Amanda!

Locations

Bookingkit HQ (Berlin)

Remote status

Hybrid