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Technical Support Engineer - Retail AI Systems (all genders)

Technical Support Engineer - Retail AI Systems (all genders)

Technical Support Engineer - Retail AI Systems (all genders)

Technical Support Engineer - Retail AI Systems (all genders)

GK Software SE

Computer-Software

Berlin

  • Art der Beschäftigung: Vollzeit
  • 53.500 € – 68.500 € (von XING geschätzt)
  • Vor Ort
  • Zu den Ersten gehören

Technical Support Engineer - Retail AI Systems (all genders)

Über diesen Job

Company: gksoftware

Join Nomitri and help bring real-world AI systems into production. We deploy computer vision solutions into retail environments across multiple countries — operating in complex edge + cloud setups and processing millions of events daily.

We’re looking for a highly analytical, hands-on engineer who enjoys digging into complex systems, solving real-world problems, and growing into a key role at the intersection of support, infrastructure, and AI systems.

What you'll do

  • Monitor and analyze live systems across stores using logs, telemetry, and video data.
  • Investigate and resolve issues in real-world environments (networking, configuration, hardware, deployments).
  • Support and validate deployments — from preparation to rollout in production.
  • Act as a technical interface to customers during rollouts and incident resolution.
  • Work closely with engineering to identify root causes and improve system robustness.
  • Build internal tools, scripts, and automated checks to scale support and operations.
  • Document recurring issues and establish best practices for troubleshooting.
  • Occasionally support on-site deployments across Germany and Europe.

What you bring

  • Hands-on experience with Linux systems (CLI, debugging, system interaction).
  • Comfortable working with Git in collaborative environments.
  • Programming experience (e.g. Python, C++, or similar) — you can debug and write small tools/scripts.
  • Basic understanding of networking fundamentals (e.g. connectivity, services, ports).
  • Fluent German and English, with the ability to communicate clearly in technical contexts.
  • Strong analytical mindset — you enjoy investigating issues and finding root causes.
  • High ownership and reliability, especially in customer-facing situations.

Nice to have

  • Experience with Docker or containerized environments.
  • Basic knowledge of databases or data analysis (SQL, scripting).
  • Exposure to distributed or edge systems (on-prem + cloud).
  • Familiarity with monitoring, alerting, or observability tools.
  • Experience with computer vision, video systems, or AI-based applications.
  • Background in technical support, field engineering, or system deployment.

Why join Nomitri?

  • Real-world impact: Your work directly affects live systems used in stores across multiple countries.
  • Steep learning curve: Deep exposure to Linux, networking, distributed systems, and AI-powered applications.
  • Bridge role: Grow beyond support into infrastructure, DevOps, or MLOps over time.
  • Hands-on from day one: Work on real deployments, not just internal tooling.
  • Close to the product: Collaborate directly with core engineers and influence system improvements.
  • Learn from top engineers: Work closely with a highly experienced, international team (ex-Meta, Amazon, Qualcomm, ASML, …).
  • Strong growth potential: Ideal role for ambitious engineers who want to quickly expand their technical scope.

Sounds good? If you enjoy solving real problems in complex systems and want to grow fast — we should talk.

Gehalts-Prognose

Unternehmens-Details

company logo

GK Software SE

Computer-Software

1.001-5.000 Mitarbeitende

Schöneck, Deutschland

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