Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Job Overview

Are you excited to bring expertise in technical support for mission critical financial applications? Leveraging past experience in complex, data driven technical support. Are you motivated by the challenge of monitoring high performance financial instruments systems and resolving issues under pressure? If you want to leverage your technical and/or financial expertise in application support to make a tangible impact in the FinTech sphere, this role is for you.

Your Tasks

• Provide L1 and L2 support for our proprietary, high performance index platform, ensuring availability and reliability
• Monitor critical services across distributed environments, proactively analysing logs and system behaviour to detect and resolve issues
• Act as the primary contact for business stakeholders in Hong Kong, Frankfurt, and Toronto, addressing application and data related inquiries
• Lead incident resolution, coordinating with tech and business teams to restore service quickly and prevent recurrence
• Conduct root cause analysis of complex system issues, proposing long term solutions and optimisations
• Support and validate platform changes through structured testing and quality assurance
• Continuously identify opportunities to improve monitoring, workflows, and support processes
• Document solutions, procedures, and best practices to strengthen organizational knowledge
• Mentor junior support staff and contribute to building a culture of operational excellence
• Take ownership of projects on automation and improvements

Your Profile

• Minimum of 5 years’ experience in L2 application/technical support for complex financial, trading, or enterprise systems
• Strong technical expertise in system monitoring, log analysis, data analytics, monitoring tools, job scheduling, automation and troubleshooting across distributed environments,
• Proven knowledge of Linux, SQL, Relational databases, and API interactions
• Solid experience in incident and project management
• Familiarity with ITIL practices (Incident Management, Change, Release Management) applied in high pressure contexts
• Proven ability to take ownership of production issues, lead resolution efforts, and minimize client impact
• Interest in financial market data and complex application ecosystems
• Highly structured and adaptable, with excellent communication skills in English and intercultural competence
• Demonstrated ability to lead support initiatives and process improvements
• Proactive and self-managed individual with eagerness to grow
• Software Development, Data Expert or DevOps Experience is a big plus

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers