Company Description

Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers. From our headquarters in Frankfurt, we power global investment products across ETFs, structured products, and mandates. Our reputation is built on innovation, speed, flexibility, and strong partnerships.

Service Operations is a multidisciplinary and agile application support function responsible for real‑time system monitoring, technical troubleshooting of complex applications, incident management, and global market checks. The team supports our business, development, and DevOps departments across all mission‑critical environments, ensuring reliable 24/6 operational coverage.

Job Overview

We are seeking an Application Support Specialist with deep technical and financial experience in market connectivity, trading platforms, and real‑time financial systems. You will support and enhance our proprietary index and market‑data platforms across distributed Linux environments, ensuring stability, accuracy, and operational excellence.

This role is ideal for someone who thrives in fast‑paced environments, understands front‑to‑back trade flows, and can lead technical resolution, real‑time monitoring, incident handling, and projects with confidence.

Your Tasks

Production Support & Incident Management

• Provide L1/L2 support for mission‑critical index, market‑data, and trading‑related applications
• Monitor distributed Linux systems, analyse logs, and resolve real‑time production issues
• Lead incident management, coordinating with global tech and business teams, and driving root‑cause analysis
• Ensure SLA‑compliant resolution and maintain high platform availability
• Manage change, release, and deployment activities following ITIL best practices

Technical Troubleshooting & Platform Stability

• Troubleshoot issues across market connectivity, data feeds, APIs, and distributed systems
• Support financial, business, development, and data teams with application and data‑related inquiries
• Analyse and modify complex SQL datasets, log messages, and system behaviour to identify and resolve issues
• Execute database modifications and optimise complex queries

Stakeholder Collaboration

• Act as a primary contact for business users across Hong Kong, Frankfurt, and Toronto
• Serve as incident manager in real time, covering operations, escalation, resolution, communication, and documentation
• Translate business requirements into technical actions and platform enhancements
• Lead projects end‑to‑end independently

Documentation & Knowledge Management

• Document procedures, troubleshooting guides, and best practices
• Maintain operational runbooks and support documentation

Continuous Improvement & Leadership

• Identify opportunities to improve monitoring, workflows, and support processes proactively and independently
• Mentor junior support staff and contribute to a culture of operational excellence

Your Profile

Experience & Domain Knowledge

• 5+ years in application/technical support within financial markets, trading platforms, or market‑data systems
• Strong understanding of front‑to‑back trade flows and market connectivity
• Experience supporting technical real‑time trading, market‑making, risk, or market‑data systems

Technical Skills

• Strong Linux expertise (shell, troubleshooting, performance analysis)
• Strong SQL across major RDBMS (Oracle, PostgreSQL, SQL Server)
• Experience with monitoring stacks (ELK, Kibana, Grafana, Alerta)
• Familiarity with APIs, job schedulers, and distributed systems
• Knowledge in Bash/Python scripting for automation and data analysis
• Knowledge of cloud platforms (AWS/Azure) is a plus
• Process & Soft Skills
• Strong incident, change, and release management experience (ITIL)
• Ability to lead high‑pressure production incidents with calm and clarity
• Excellent communication skills in English; comfortable working with global teams
• Proactive, structured, and able to take ownership of complex issues

Bonus Skills

• Exposure to market‑making, derivatives, or multi‑asset trading environments
• Software development or DevOps experience

Our Offer

• Global Team: Join our motivated international team at Solactive
• FinTech Excellence: Experience FinTech excellence at Solactive
• Modern Culture: Enjoy our modern, flat hierarchy and startup-like culture
• Special Benefits: Job ticket, access to Corporate Benefits, modern office space with ergonomic set-up, employee lounge, and free beverages and fruits
• Community & Networking: Engage in our various networking events
• Professional Development: Grow both personally and professionally through our diverse training offers