For our client, a company in the health insurance industry based in Bern, we are looking for a Head of IT Service Management for a permanent role. Are you passionate about driving digital transformation and managing the ICT service portfolio? As Head of IT Service Management, you will lead a dynamic team. In cooperation with our ICT service providers, you will assume responsibility for the availability and performance of services, systems, workplaces, and networks.

Your Responsibilities

• Control and management of ICT services, e.g. Corporate IT, Workplace, Network
• Review of SLAs regarding availability, quality and performance
• Close cooperation with ICT service providers in the realization of high-performance services
• Management, coaching and further development of the interdisciplinary team
• Promoting an agile mindset and continuous improvement within the team
• Identification of bottlenecks and solutions for efficient resource use

Your Profile

• Completed training and further education in the fields of computer science and IT service management
• Several years of professional and management experience in the IT service management environment
• Experience in using agile methods and modern service management tools
• Strong analytical skills and problem-solving skills
• High level of leadership skills and teamwork skills
• Strong communication skills, assertiveness and customer-oriented thinking
• Fluent in german and english
• Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland

Your application

Please apply online. For further information about the position, please contact your Gi Group recruiter, Mrs. Anh Nguyen (+41 76 586 02 13).

About Gi Group

Gi Group is part of Gi Group Holding, a global ecosystem of HR services and consulting that supports the development of the labour market and helps to change people's lives in 37 countries around the world.

In Switzerland we operate with the brands Gi Group, Grafton, BauTech, Gi Life Sciences and former Kelly Services. We are active in temporary, permanent and professional staffing as well as in a variety of complementary HR Services. With a direct presence in 35 locations across Switzerland and over 250 employees, we are one of the leading staffing companies in the Swiss recruitment market.

Gi Group is specialist for Temporary and Permanent staffing and your valuable partner for many other HR Solutions. We are changing lives by connecting candidates with companies, and we work every day to create value. Your Job, Our Work.