Technical Program Manager - Customer Success (m/f/d)
Technical Program Manager - Customer Success (m/f/d)
Technical Program Manager - Customer Success (m/f/d)
Technical Program Manager - Customer Success (m/f/d)
Advantest Europe GmbH
Halbleiter, elektronische Bauteile
Böblingen
Art der Beschäftigung: Teilzeit
70.000 € – 95.500 € (von XING geschätzt)Vor OrtZu den Ersten gehörenTechnical Program Manager - Customer Success (m/f/d)
Über diesen Job
Über uns:
IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Aufgaben:
- Lead customer-focused technical programs, projects, and escalations, ensuring clear scope, milestones, timely communication, root cause identification, and sustainable corrective actions.
- Act as the key interface between customers, engineering, service, quality, and management teams to ensure successful execution of customer programs.
- Define, monitor, and analyze customer-centric KPIs to identify performance gaps and drive data-driven corrective and preventive actions that improve fleet performance, operational efficiency, system utilization, and equipment availability.
- Lead structured problem-solving activities using RCA, 8D, and cross-functional collaboration to resolve complex customer issues and drive continuous improvement.
- Support metrology and measurement-related initiatives to improve system performance, product quality, and process capability in customer environments.
- Translate complex technical and operational data into management-level insights, recommendations, and executive dashboards that drive measurable customer value, productivity, and business impact.
- Facilitate customer reviews, technical workshops, and strategic discussions focused on operational excellence, reliability improvement, and future technology requirements.
Qualifikationen:
- Master's degree in Electrical Engineering, Computer Science, Physics, Semiconductor Engineering, or related field. Equivalent professional experience will also be considered.
- Proven experience in a system-driven environment combining hardware and software products.
- Experience managing technical projects, programs, or customer-facing initiatives in a complex engineering environment.
- Experience working directly with global semiconductor customers.
- Experience leading technical customer escalations and driving resolution of complex issues in collaboration with cross-functional teams.
- Strong analytical skills with experience defining, interpreting, and steering KPIs and performance metrics.
- Experience with structured problem-solving methodologies such as 8D, RCA, Six Sigma, or similar approaches.
- Technical understanding of measurement systems, metrology, equipment performance analysis, system diagnostics, or process capability evaluation.
- Excellent communication and presentation skills with the ability to communicate effectively from engineering experts to executive management.
- Experience working in international and cross-cultural environments with strong stakeholder management, business acumen, and cross-functional networking skills.
- Willingness to travel internationally (approximately 10%).
- Requirements (Nice to Have)
- Knowledge of the semiconductor industry, semiconductor manufacturing, or Automated Test Equipment (ATE).
- Understanding of semiconductor test methodologies and system performance optimization.
- Experience with data analytics and visualization tools such as Power BI, Spotfire, Tableau, or similar platforms.
- Familiarity with reliability engineering, operational excellence, or quality management systems.
- Understanding of the Advantest V93000 tester platform.
- Certification in PMP, Agile, Scrum, Lean Six Sigma, or comparable methodologies.
- German language skills.
Wir bieten:
- Flexibility
- Benefits
- Development
- Fitness
- Security
- Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
- Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
- Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
- Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
- Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations