Key Responsibilities

• Provide pre-sales technical support to Sales Managers, distributors, installers, EPCs and key customers, including product selection, system configuration and technical solutions.

• Deliver after-sales technical support, troubleshooting installation, commissioning, communication, software and product-related issues.

• Build and maintain strong technical relationships with key customers through regular meetings, visits and project support.

• Support new product launches, technical training, webinars, workshops and customer events in the Benelux and French market.

• Collect and communicate customer requirements, market feedback and recurring technical issues to Product and R&D teams.

• Support local product testing and validation, including firmware, software, compatibility and system integration testing.

• Maintain and localise technical documentation such as manuals, FAQs, troubleshooting guides and training materials.

• Work closely with Sales, Product, Service and R&D teams to ensure timely resolution of customer and product issues.

Requirements

• Bachelor's degree or above in Electrical Engineering, Electronics, Renewable Energy, Automation or a related technical field.

• Relevant experience in solar PV, inverter, battery energy storage or renewable energy systems is highly preferred.

• Good understanding of PV systems, inverters, batteries, electrical systems and system commissioning.

• Previous experience in technical support, field service, application engineering or pre-sales engineering is preferred.

• Strong troubleshooting and problem-solving skills.

• Comfortable communicating directly with installers, distributors, EPCs and professional customers.

• Strong customer-service mindset and ability to manage technical issues independently.

• Good communication and cross-functional collaboration skills.

• Willingness to travel within Benelux, France and occasionally within Europe.

• Fluent French and good English skills are required.