Digital Workplace Service Manager, (f/m/d) 100%

To support our continued organic growth, we are constantly seeking highly qualified professionals. To strengthen our Global IT Department, we are looking for a committed and experienced Digital Workplace Manager (f/m/d), 100%.

As a Digital Workplace Manager, you will ensure that Bachem employees enjoy a seamless, productive, and positive experience when interacting with digital workplace services and tools.

Your tasks:

• Enhance the end-user experience by prioritizing user-friendly interfaces, intuitive workflows, and efficient automation.
• Support the implementation, monitoring, and operation of Bachem’s digital workplace technologies, with a focus on continuous improvement.
• Serve as a technical expert for workplace technologies including laptops, desktops, mobile devices, client security, Windows configurations, and Office 365 integration.
• Ensure operational stability through effective endpoint management.
• Lead and support digital workplace technology projects.
• Manage vendors and ensure service delivery aligns with contractual SLAs and KPIs.
• Develop and maintain a roadmap for digital workplace strategy, modernization, and continuous improvement.
• Ensure compliance with GxP best practices, IT security, and regulatory requirements.
• Actively participate in resolving high-priority incidents and troubleshooting through structured problem management.

Your profile:

• University degree or equivalent professional experience in IT, Engineering, or a related field.
• Strong customer focus and a passion for delivering excellent user experiences.
• 3–4 years of relevant experience in technical and service management roles.
• Proficiency in digital workplace technologies (hardware, software, Windows OS, Office 365).
• Hands-on experience with SCCM, Intune, Active Directory, Group Policies, and virtualization.
• Comfortable working in a multinational, multicultural environment.
• Experience in process design and ITIL certification are advantageous.
• Previous experience in a mid-sized consulting firm is a plus.
• Excellent communication skills in English and German.

Our offer:

• A dynamic and rapidly growing work environment with internal development opportunities

• Flexible working hours with home office days and an option for obtaining additional vacation days through workload reduction
• Employee development through numerous internal and external training opportunities
• 60% coverage of pension fund contributions by Bachem AG as well as option for extra-mandatory pension provision with our Pension Plan Plus
• Access to the Swibeco benefits platform with discounts from external partners
• Fresh, healthy and varied food in our staff restaurant
• A wide range of free sports activities on the Bachem Campus

Would you like to drive innovation together with us?

We look forward to receiving your complete application documents via our application portal.

Learn more about the Bachem Group and get inspired by our exciting work environment at our location in Bubendorf!