Working for this well-established, innovative and progressive company, the temporary Customer Service Co-ordinator will join a motivated team, providing an efficient and accurate service to business customers across the UK.

The Customer Service Co-ordinator will work Monday to Friday, either 830am-430pm or 9am-5pm (37.5 hours a week). This is an ongoing temporary role.

The Customer Service Co-ordinator will play a key role in facilitating efficient communication between the customer service team and company, handling enquiries and ensuring timely order processing.

Duties:-

Organise and maintain customer data within the CRM system, ensuring accuracy, completeness and compliance
Develop and generate reports and analytics to provide insights into customer behavior, sales performance, and other relevant metrics, aiding decision-making processes
Assist in processing customer orders accurately and efficiently
Address customer enquiries promptly, providing information on products, order status, and resolving issues or concerns
Collaborate with marketing and sales teams to gather customer feedback, incorporating insights into the CRM system to improve customer satisfaction and retention strategies
Maintain organised records of customer interactions, orders, and relevant documentation
Provide essential support to the customer service team by responding to customer emails, calls, and messages, and assisting with administration
Acquire and maintain a basic understanding of the company’s manufacturing processes and products to assist customers effectively
Collaborate with the customer service team to address and resolve customer complaints, escalating issues to higher levels

Skills required:-

Previous experience in an office-based customer service role, gained in a manufacturing or industrial setting
Communication skills at all levels, both verbal and written
Attention to detail
Problem solving and multi-tasking skills
Computer proficiency, including MS Excel including conditional formatting, advanced formulas and data validation; Teams and SharePoint
Adaptability and a positive attitude

KEYWORDS: customer, orders, Excel, administration, manufacturing

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.
We are acting on behalf of the client as an Employment Business in relation to this vacancy.