Customer Services Manager
Customer Services Manager
Customer Services Manager
Customer Services Manager
Newrest Group
Tourismus, Gastronomie
Port BE
- Art der Beschäftigung: Vollzeit
- 60.000 CHF – 68.500 CHF (von XING geschätzt)
- Vor Ort
- Aktiv auf der Suche
Customer Services Manager
Über diesen Job
We are looking for the ideal candidate to develop long-term relationships with customers, connecting with key managers and employees.
Responsibilities:
Quality and Customer Satisfaction
- Ensure excellent relationships with Stations in order to retain Clients and build strong operational and commercial partnerships.
- Carry out Client visits in accordance with management instructions.
- Review Technical Datasheets and ensure their proper communication to Production teams.
- Respond to Client queries related to inventory discrepancies and ensure inventory accuracy.
Customer Service & Communication
- Support the onboarding of new clients and flight launches (coordination with operations and training teams).
- Plan and coordinate client visits, audits, menu presentations, and inspections.
- Coordinate quotation preparation, internal validation, and client communication
- Follow up on billing, ensure accuracy of documentation and timely submission to finance.
Operational & Commercial Coordination
- Support menu changes, product validations, and client meal presentations.
- Work closely with the Executive Chef to ensure systematic costing of all new items prior to price submission.
Security / Safety/ Hygiene
- Strictly comply with security, safety and hygiene procedures.
- Apply company policies in all assigned responsibilities.
Qualifications & Experience:
- Minimum 5 years relevant experience in a similar role
- Master's Degree, Bachelor's Degree or Equivalent knowledge
- Excellent knowledge of HACCP and Hygiene policies
- Strong people and process management skills
- Excellent computer skills (Microsoft, Word, Excel & Powerpoint)
- Fluent in English, French both written and spoken
