At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

We’re looking for motivated and driven Traffic Control & Dashcam Monitoring Executives to provide real-time operational support for FlixBus services in India. This role is critical to ensuring seamless coordination between drivers, hosts, and internal teams, while actively monitoring safety through dashcam systems. You will play a key role in scaling our Traffic Control operations across North & South India, contributing directly to safe, reliable, and high-quality customer experiences.

This role is a blend of Operations, Customer Support, Crisis Management, and Safety Monitoring, working closely with drivers, hosts, and cross-functional teams in a fast-paced, live-operations environment.

About the Role

• Communicate with drivers and bus hosts via calls and messages to ensure smooth daily operations.
• Monitor live trips and dashcam alerts to identify safety violations, fatigue indicators, incidents, or anomalies.
• Review video footage and take immediate action when risks are detected.
• Proactively contact the Bus Driver or Host if signs of driver fatigue or unsafe behavior are observed, ensuring corrective actions and safe driving practices.
• Track, log, and manage operational and safety issues through Salesforce tickets.
• Handle crisis situations swiftly to minimize operational and customer impact.
• Escalate high-risk or critical cases immediately without delay.
• Coordinate closely with Operations, Customer Support, and Global teams for issue resolution.
• Collaborate with internal and external stakeholders using MS Teams and chat tools.
• Maintain accurate and detailed documentation of alerts, findings, and actions taken.
• Ensure strict process adherence, proactively flagging any deviations or system issues.
• Demonstrate discipline, flexibility, teamwork, and ownership in a high-pressure environment.

About You

• Graduate in any discipline (mandatory) with 2–3 years of experience in a Customer Service role preferably in the travel, mobility, or transport operations or logistics/dispatch background.
• Fluency in English (spoken and written) & Hindi is a must.
• Proficient in handling email and phone-based support, with experience in ticketing tools like Salesforce is preferred.
• Basic knowledge of Excel or spreadsheet management for data tracking and reporting.
• Excellent communication and coordination skills to manage driver interactions and team collaboration effectively.
• Multitasker ,proactive ,calm and confident under pressure during live incidents, demonstrating strong attention to detail and ownership.

• Willingness to willing to work in 24/7 rotational shifts & during weekends.

NOTE :- We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

• Opportunity to work in a rapidly scaling start-up .
• Play a pivotal role in ensuring the seamless execution of our intercity travel operations, ground operational excellence, data analysis and vendor management processes.
• Hone your stakeholder management skills by interacting with international stakeholders.

Why Join Flix

At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.

If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!

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