YOUR MISSION

• Manage customer complaints from initial issue notification through successful closure using the 8D methodology

• Perform root cause investigations, including the analysis of returned products and verification of reported defects against customer specifications

• Coordinate immediate containment actions and ensure potentially affected products are identified and controlled

• Work closely with Quality, Operations, Engineering, and Production teams to define and implement corrective and preventive actions

• Monitor action plans, track deadlines, verify effectiveness, and escalate critical quality issues when required

• Act as the primary quality contact for customers, ensuring transparent communication throughout the complaint resolution process

• Prepare and submit 8D reports, maintain accurate quality documentation, and update relevant records within the CAQ system

• Support continuous improvement initiatives by identifying recurring issues and driving preventive measures

• Coordinate customer audits, track resulting action plans, and ensure timely follow-up on agreed actions

• Support first sample inspections, product changes, and customer approval processes, including the preparation of required quality documentation

YOUR EXPERIENCE & TALENTS

MUST HAVE

• Experience managing customer complaints within a manufacturing or industrial environment

• Solid knowledge of 8D problem-solving methodology, root cause analysis, and corrective action management

• Ability to investigate technical non-conformities and coordinate cross-functional quality activities

• Experience working with quality documentation, customer quality processes, and Quality Management Systems

• Strong communication skills with the ability to act as an interface between customers and internal departments

• Structured, detail-oriented, and proactive approach to problem-solving and continuous improvement

NICE TO HAVE

• Background in Quality Assurance, Manufacturing Quality, Metrology, or Technical Inspection

• Experience with CAQ systems, SAP, or quality-related reporting tools

• Familiarity with Control Plans, First Article Inspection, PPAP, or Sampling Processes

• Experience organizing and supporting customer audits

• Knowledge of KPI tracking and continuous improvement methodologies (KVP)

BENEFITS OFFERED BY OUR CLIENT

• Visible role with direct impact on customer satisfaction and product quality

• Ownership of end-to-end complaint management and quality improvement initiatives

• Close collaboration with Quality Management, Operations, Engineering, Sales, and customers

• Opportunity to contribute to process optimization and continuous improvement programs

• Diverse responsibilities covering complaint handling, audits, customer communication, and quality documentation

PERFECT MATCH? We look forward to receiving your application!
QUESTIONS? Please contact us at: +49 30 233 291 740
RECOMMENDATIONS? We’ll reward the successful placement of your recommendation with EUR 1000

Department

Production & Manufacturing

Location

Germany

Employment type

Permanent Full-time, Interim / Freelance

Employment level

Experienced

Position at

Client