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Note: Please apply exclusively via our direct application link hosted by Empfehlungsbund and ITsax.de: https://www.itsax.de/jobs/284478/service-delivery-manager-human-star-hauptsitz . We are looking forward to meet you!

Do you want to not only manage IT services, but actively shape them and strengthen customer relationships in the long term? As a Service Delivery Manager (Human*) , you are an operational pacemaker and strategic contact - with responsibility for the quality and further development of our managed services. Become part of a team that stands for reliability, innovation and active responsibility.

WHAT YOU CAN EXPECT FROM US

• Operational coordination of the technical team to ensure high-performance and customer-oriented service provision
• With your commitment, you will actively support incident, problem, change and release management and ensure that all agreed service level agreements (SLAs) are reliably met
• Analysis of service metrics to identify optimization potential in service quality, automation and efficiency
• Communicating with customers in collaboration with Service Management
• Efficient use of various ITSM tools

WHAT YOU SHOULD BRING WITH YOU

• Completed training as an IT manager for SIAM or comparable professional experience
• At least 5 years' experience in IT service management or IT operations management
• At least 2 years in a coordinating or leading role in an international service environment
• Very good technical understanding in the areas of infrastructure, cloud, networks and IT security
• Sound knowledge of ITIL and mastery of ITSM processes
• A good feel for people, processes and priorities
• Very good knowledge of German and English

NOT A MUST, BUT A PLUS

• Certifications in network technologies from Cisco, Fortinet or similar
• Knowledge of project management methods such as PRINCE2, Scrum or Kanban

Do you not yet have all the required skills? We would be happy to check the possibilities of a qualification program.

WHAT WE OFFER YOU

• The opportunity to actively help shape processes and improve the customer experience
• Permanent position with 30 days' vacation and a flexible working time model with the option of mobile working
• Supportive onboarding with a mentor at your side
• Individual, extensive training opportunities (e.g. through e-learning)
• Focus on work-life balance, health prevention, company pension scheme and attractive additional benefits such as team events and job bikes

SUITABLE FOR YOU?

Upload your application directly via the " hier " button or find out more about us on our website. We look forward to hearing from you and will get back to you.

Your application will then be forwarded to our electronic applicant management system (EBMS) and processed there. You can find the EBMS privacy policy hier . Information on the hier

As a global managed service provider and specialist in network and security technologies, we support our customers with highly available, secure IT solutions including 24/7 operations.

We offer tailor-made answers to the challenges and opportunities of digitalization, cloud and IoT.

With locations in Germany, Switzerland, the USA, the United Arab Emirates and Hong Kong, we guarantee a local presence and global reach.