Customer Service Specialist (m/f/d) Systems & Tools

Drive smart system solutions that strengthen our processes and meet customer needs!

KWS SAAT SE & Co. KGaA is looking for a Customer Service Specialist (m/f/d) with a focus on Systems & Tools , to join us as soon as possible.
In this role, you will play a key part in shaping the digital future of our Customer Service & Logistics department. You will independently develop, coordinate, and manage our system landscape and make a significant contribution to the harmonization and optimization of the underlying processes.
This exciting and varied position is permanent , full-time , and based in Einbeck or Wohlde (Germany).

What you can look forward to:

• Responsibility for and coordination of the further development of the system landscape in the German market, with a focus on order processing
• Harmonization of existing processes across all relevant crop types – including contributing your own innovative ideas to achieve overarching process goals
• Design, optimization, and implementation of interfaces between relevant systems (SAP, Salesforce, MuleSoft) in close collaboration with internal and external service providers
• Definition of requirements for the Customer Service & Logistics department and representation of these requirements in international projects (e.g. within the S/4HANA rollout)
• Execution of user acceptance tests and delivery of internal training sessions together with end users

Bring in your strengths:

• Completed degree, ideally with a focus on Business Informatics, or a comparable qualification
• Strong understanding of systems and processes, particularly in the area of order processing
• Advanced knowledge of SAP, especially the SD module; knowledge of Salesforce is an advantage
• Basic understanding of IT project management; initial professional experience in this field is beneficial
• Strong stakeholder management skills and excellent communication abilities, combined with a high level of assertiveness and team spirit
• Flexibility, initiative, and a reliable, independent working style
• Fluent English and good German skills, both written and spoken

Start your future with us! What we offer to help you grow:

• Challenging projects in an international work environment with the opportunity to contribute innovative ideas to the agricultural industry
• Flexible working hours model with the option for remote work (hybrid model)
• A family-owned company culture characterized by closeness, reliability, independence, and foresight, reflected in an open and friendly working atmosphere
• True to the motto "Make yourself grow!" we promote your personal and professional development
• Attractive additional benefits such as capital-building benefits, holiday and Christmas bonuses, childcare allowance, job bike, and more

Advance your career and grow with us in your role! Start today by submitting your digital application (cover letter, resume, and relevant certificates) via our job portal. We look forward to receiving your application!