Then come and join our global team as Head of Service Line – Service Plans (f/m/d) to accelerate, strengthen and secure the growth of our service business and position it for the future.

Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.

Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.

Your tasks and responsibilities:

• You will manage the "Service Plans” service line and be responsible for the core customer services business relating to the globally available portfolio of service contracts (e.g., Advanced Plans, Performance Plans).
• You will continuously develop the contract and portfolio strategy and ensure the future viability of the business (value contribution, differentiation, scalability).
• You will be responsible for the portfolio and lifecycle management of the service plans, including business cases, roadmaps, go-to-market readiness, and cross-divisional and cross-regional stakeholder alignment (e.g., with Marketing & Sales, Service Operations, Finance, Legal, Digital/IT).
• You will optimize end-to-end processes along the contract lifecycle (offer → contracting → delivery/entitlement → renewal) and systematically leverage potential for standardization, simplification, and automation within the team.
• You will establish a clear KPI and control model that ensures revenue growth and cost-efficient delivery, and drive measures to improve performance.
• You will lead a team of around 4 employees and strengthen collaboration in the matrix – including governance, prioritization, and escalation management.

Your qualifications and experience:

• You have completed your studies in business administration, industrial engineering, business informatics, or a comparable subject with above-average grades; an advanced degree (e.g., MBA, doctorate) is an advantage.
• You have many years of experience in the service business - ideally in business development, marketing, and/or sales related to service contracts and subscription or contract models; experience in other countries is a plus.
• You have proven experience in end-to-end responsibility for service offerings or portfolios – or in a related role such as product management.
• You have a strong growth mindset and business acumen: you recognize growth levers, consistently prioritize according to value contribution, and translate opportunities into actionable initiatives; supported by your strong commercial expertise (e.g., business cases).
• You have a strong understanding of technology and IT with a clear focus on digitalization and automation: Together with the team, you identify and prioritize digital or IT-driven improvements along the contract lifecycle (e.g., tools, data, interfaces, process automation) and implement them with relevant stakeholders.
• You have a strong "can-do” mentality and a high level of implementation strength. You successfully manage and implement cross-functional initiatives in matrix organizations.
• You lead with passion and proven experience spanning several years: you motivate teams, develop employees in a targeted manner, and go the extra mile when necessary to deliver results.